Report on state services provided by LEB

Report for 2021 on public services provided by local executive bodies

Local executive bodies of the Kyzylorda region provided 5,799,654 services for 174 types of services in 2021.
Of these:
- through the State Corporation - 60 120 services;
- 2,306,952 services were rendered electronically through the E-Government web portal and departmental information systems of M&E;
- through government agencies in paper form - 3,432,582 (of which 557,738 services were provided on a non-alternative basis).

Internal control measures carried out
According to the plans of internal control measures for the quality of public services for 2021, 134 objects were checked in the region, including:
- local executive bodies - 102;
- subordinate organizations - 32, while the number of detected violations was 439.
According to the proposals made in the acts of control measures carried out, 7 employees of state bodies were brought to disciplinary responsibility in the form of a "Remark" and 1 employee in the form of a "Warning about incomplete official compliance".
In addition, according to the results of 2021, 23 violations of the deadlines for the provision of public services were revealed (of which 3 violations of the deadlines were discovered during the work on internal state control).
The number of explanatory activities carried out in the reporting period amounted to 319.
Coverage of the population with explanatory measures to improve the quality of public services – 3,118 people.
The number of persons who have completed advanced training courses on the provision of public services is 85.

---

Report for III quarter of 2021 on state services provided by local executive bodies

Local executive bodies of the Kyzylorda region for the 3rd quarter of 2021 provided 1,110,281 services for 173 types of services.
Of them:
- 608,265 services were provided in electronic form through the web portal of the "Electronic Government" and departmental information systems of the LEB;
- 492,601 services - through government agencies in paper form;
- 9 415 services - through the State Corporation.
According to the plans of measures for internal control over the quality of the provision of state services in the 3rd quarter of 2021, 37 objects were inspected in the region, including:
- local executive bodies - 25;
- subordinate organizations –12.
The number of outreach activities carried out in the reporting period was –86.
Coverage of the population with explanatory measures to improve the quality of state services - 327 people.
The number of persons who have completed advanced training courses in the provision of state services –32.

---

Report for the second quarter of 2021 on state services,
provided by local executive bodies

Local executive bodies of Kyzylorda region for the 2nd quarter of 2021 rendered 1,219,777 services for 173 types of services.
Of them:
- 631 857 services were provided in electronic form through the web portal of the "Electronic Government" and departmental information systems of the LEB;
- 571745 services - through government agencies in paper form;
- 16 715 services - through the State Corporation.
According to the plans of measures for internal control over the quality of the provision of public services in the 2nd quarter of 2021, 27 objects were inspected in the region, including:
- local executive bodies - 24;
- subordinate organizations –3.
The number of outreach activities carried out in the reporting period was –41.
Coverage of the population with explanatory measures to improve the quality of public services - 754 people.
The number of persons who have completed advanced training courses in the provision of public services - 19.

---

Report on public services provided by local executive bodies of Kyzylorda region in 2019

In 2019, the local executive bodies of Kyzylorda region provided 2,403,978 services for 189 types of services.
Of them:
- through the State Corporation - 133 618 services;
- 771,895 services (32.1%) were provided in electronic form through the e-Government web portal and departmental information systems of the IOI (Number of services provided in electronic format from services provided on an alternative basis (1 369 254) through the web portal “ E-government ”is - 644 693);
- through government agencies in paper form - 1 498 465.
The facts of violation of terms.
According to the results of 2019 (data for the month of December 2019 - to be verified by the ICRIAP of the Republic of Kazakhstan), the number of services rendered in violation of the deadlines was 22, of which 6 violations of the deadlines were discovered during the external control by the Department of the Agency of the Republic of Kazakhstan for Civil Service Affairs of Kyzylorda region.
As a result, disciplinary and administrative penalties were applied to 12 responsible employees.
Complaints received by state authorities on the quality of service provision - 0.
Internal Control Activities
According to the plan, in 2019, 219 events were held in the region, including:
- in local executive bodies - 101;
- in subordinate organizations - 118, while the number of violations identified was 2067.
According to the proposals made, in the acts of the control measures 44 employees were disciplined, 32 in the form of “remarks”, 11 in the form of “reprimand” and 1 in the form of “strict reprimand”.
Of these, 14 are employees of local executive bodies, 30 are employees of subordinate organizations.
The number of explanatory events held in 2019 was 322.
Coverage of the population with awareness-raising measures to improve the quality of public services - 10 533 people.
The number of people who took advanced training courses on the provision of public services is 194.
Increase in the share of electronic services
In order to increase public interest in obtaining electronic government services through the e-government web portal, when organizing the administration of the akim of the region, the campaign “Accessible to everyone, convenient for everyone” is held on a regular basis with the presentation of prizes.
In total, 9 actions have been held to date, in which 31 519 people took part. Of these, 534 people were recognized as winners, 726 prizes (TVs, laptops, tablets, smartphones, card readers, mobile phones) were awarded as gifts.
In order to promote the services provided through the electronic government web portal and to increase the share of services provided in electronic format, on November 27, 2019, the campaign “Issue and renewal of electronic digital signatures” was held for employees of institutions located in the building of the “House of Regional institutions ". During the action, 122 electronic digital signatures were received.
Also, in order to promote services provided through the E-Government web portal, increase the share of services provided in electronic format, provide the population with an electronic digital signature and build trust between service recipients and service providers by explaining the processes of providing public services on November 30, 2019, all regional centers of the region held “Day of electronic services” and “meet up” meetings with residents “Quality service - quality life”.
In addition, in the first half of 2019, 13 services in the field of education were automated at the expense of the local budget (5 services in the field of school education, 8 services in the field of technical and vocational education).
As a result, of the 61 527 applications accepted in the current academic year, 77.2% (47 546) were submitted by service recipients in electronic form.

---

Report on public services provided by local executive bodies of Kyzylorda region in 2018

General information. In 2018, the local executive bodies of Kyzylorda region for 195 types of services provided 2,127,261 services in total (2,708,536 in 2017).
Of them:
-130,334 services were provided through the State Corporation (in 2017 - 177,241, the decrease was 26.5%, the reason is the transfer of some services to the “electronic format”);
-852 304 services - through the portal of "electronic government" and KIIS "DamuMed" (in 2017 - 482 572, an increase of 1.8 times);
- in electronic form through other automated information systems (“E-sobes”, “EACU Ministry of Agriculture of the Republic of Kazakhstan”, “ISZh”) - 376 649.
-767 974 services - through state bodies (of which 571 710 on a non-alternative basis only through state bodies).
The industry ratio of services provided is as follows:
1,527,188 services (71.8%) - provided in the healthcare sector;
181 319 (8.5%) - in the field of agriculture and veterinary medicine;
167 322 (7.9%) - in the field of education;
145,480 (6.8%) - in the field of social protection;
42 015 (2.0%) - in the field of civil registration;
21,081 (1.0%) - in the field of architecture, construction and urban planning;
10 381 (0.5%) - in the field of land relations;
32,272 (1.5%) - in other areas.
The facts of violation of terms. For 11 months of 2018 (data for the month of December 2018 - to be clarified by the MIC of the Republic of Kazakhstan), the number of services rendered in violation of the deadlines was 14 (in 2016 - 67), of which 5 violations of the deadlines were discovered during the work on external control Department of the Agency of the Republic of Kazakhstan for Civil Service Affairs in the Kyzylorda region.
As a result, disciplinary measures were taken against 25 responsible employees, in particular:
-10 employees - in the form of a “comment”;
-3 employees - in the form of a “reprimand";
-12 employees - in the form of a “strictly reprimand”.
There were 1 complaints received by government bodies regarding the quality of service provision (0 in 2017).
Internal control measures.
According to the plan, in 2018, 178 events were carried out in the region, 178 objects were inspected, of which:
-number of local executive bodies - 119;
- subordinate organizations - 59, the number of violations detected - 458.
According to the proposals made, in the acts of the control measures, 19 employees were brought to disciplinary liability, 16 - in the form of “remarks”, 3 - in the form of “reprimand”.
Of these, 7 are employees of local executive bodies, 12 are employees of subordinate organizations.
The number of explanatory events held in 2018 amounted to 308, of which 90 were articles in regional and city newspapers.
Increase in the share of services provided through the State Corporation and the portal.
The regional akim’s office annually approves a schedule to increase the share of services provided through the State Corporation and the portal, the implementation of which is monitored and monitored daily.
In order to increase public interest in obtaining electronic state services through the web portal of "electronic government" when organizing the administration of the akim of the region, an action "Accessible to everyone, convenient for everyone" is held on a regular basis with the presentation of prizes.
In total, 8 events have been held today, in which 28,281 people took part. Of these, 506 people were recognized as winners, 690 prizes (TVs, laptops, tablets, smartphones, card readers, mobile phones) were awarded as gifts.
As a result of the measures taken, the number of online services, compared to 2017, increased 1.8 times.
Automation of business processes of public services.
In order to reduce administrative procedures, an online mechanism for obtaining technical specifications for utilities (electricity, gas, water, heat) was introduced in a pilot mode at the Entrepreneurs Service Center.
As a result, residents of the region receive technical conditions electronically without visiting monopolistic structures. The term for obtaining technical conditions was reduced from 5 to 3 working days.
In order to automate public services for the placement and admission of children to kindergartens in the region, the Electronic Kindergarten system has been implemented. To date, 659 kindergartens are connected to this system.
Also today, in an electronic form via mobile communication, residents of the region receive the services "Appointment to the doctor" and "Call a doctor at home."
Through Damamed in 2018, 239,764 services were provided.
Along with this, in order to further improve and develop the scope of the provision of public services, the Akimat of Kyzylorda region submitted more than 50 proposals to the Central state bodies.
In general, work to improve the quality of public services is ongoing and the provision of public services is under the control of the regional akimat.