Analytical report on the work done with the appeals of individuals and legal entities based on the results of 2020.
According to the results of 2020, only 127 applications were received. Compared to last year, this figure decreased by 29%. (in 2019, 175 applications were received.)
Of the 127 applications received from individuals – 36, from legal entities-86.
Due to the current situation, a personal reception is reported by means of the social Facebook having joined by means of the ZOOM app, oral and written harassment was given.
According to the requests of individuals.
Of the 36 appeals received from individuals, 29 were clarified in accordance with the current legislation, 6 were forwarded to the relevant state bodies, and 1 was satisfactory with the current legislation.
Based on requests from legal entities.
During the reporting period, legal entities received 86 appeals, of which 84 were clarified in accordance with the current legislation, 2 were forwarded to the relevant state bodies.
Of all 86 requests, 86 were from legal entities.
A total of 86 complaints were received, of which 61 (71%) were related to transport and passenger transportation, and 25 (29%) were related to road repair and construction.
The Department has taken all the received requests under constant control, carried out the relevant work, and provided answers within the established time limits provided for by the legislation of the Republic of Kazakhstan.