Reports on the provision of public services

Results of 2021 for the provision of public services by local executive bodies of the Syrdarya region

In the Syrdarya region, 58 types of public services are provided in 2021.
According to the report for 2021, the share of services provided through the e-government portal is 79%.
State body – 679 services,
State Corporation (PSC) - 1170 services,
E-government portal-6929 services.
In order to optimize the processes of rendering public services, a "service akimat" has been opened in the village of Terenozek. Currently, there are 4 departments in the " service akimat" that provide public services to the district.
Currently, 56 self-service corners are functioning in the district (in the buildings of akimats of rural districts, in educational organizations, kindergartens, in the buildings of local executive bodies providing public services). Responsible specialists are assigned to these corners, who today have a positive impact on the provision of public services through the e-government portal.
In addition, in order to increase the share of electronic services in the district, 4 videos were shot and published on the official Internet resource of the district.
Since 2018, "digital literacy courses" have been held in the district, a total of 3,900 people have taken courses. The training courses were conducted in four skills: "basic digital skills", "Electronic government and electronic public services", "Open Government", "electronic commerce".
The training was conducted on the basis of schools, colleges and libraries.
In 2021, due to quarantine measures, digital literacy courses were transferred to an online format, data on course skills, videos posted on special YouTube channels.
During the reporting period, the district departments for the provision of public services conducted internal control over 21 types of services.
According to its results, 6 methodological seminars were held in the district to improve the quality of public services.
For 10 months of 2021, the Agency of the Republic of Kazakhstan for Public Services and the Regional Department of Digital Technologies, according to the results of internal control, revealed the following violations of the rules for the provision of public services:
The District Department of Agriculture-179 facts;
District Department of Land Relations-94 facts;
District Department of Construction and Architecture – 8 facts.
During the reporting period, there were no facts of violations of the deadlines for the provision of public services and administrative offenses on the part of district bodies providing public services.

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Results of 2020 for the provision of public services by local executive bodies of the Syrdarya region

100 types of public services are provided in the district. In 2020, 13,238 services were rendered by public service institutions of the Syrdarya district.

Of these, the number of public services rendered through local Executive state bodies under the district akimat is 5,831 (44%).

In 2019, this figure amounted to 6,266 services, so there is a decrease in the share of services rendered through government agencies.

Through the state corporation-2460 (19%) services were rendered.

In 2019, this indicator amounted to 6,335 services, and the state service" assignment of social assistance to social sphere specialists living and working in rural localities for the purchase of fuel " was able to provide only through the state corporation in 2019 (in total, 2,438 services in 2019)

Through the e – government portal-4947 (37%) services were provided.

In 2019, this figure amounted to 4,464 services.

According to the results of public monitoring of the results of public services received by order of the Department of the agency of the Republic of Kazakhstan for Civil Service affairs in Kyzylorda region, Syrdarya district received 4.5% (total score of satisfaction).Including:

4.4 percent – satisfaction with the service provided;

4.3 percent – registration of public services;

4.5 percent-request for additional documents;

4.5% - creating favorable conditions for service recipients.

Currently, there are 56 self-service corners in the district (in the buildings of akimats of rural districts, educational organizations, kindergartens, in the buildings of local executive bodies providing public services). Responsible specialists have been assigned to these corners, which today contributes to the provision of public services through the e-government portal.

Currently, civil servants of Syrdarya district and employees of institutions financed from the budget are fully provided with an electronic digital signature.

In order to prevent violations in the provision of public services, legal meetings are held in the district on a regular basis.

During the reporting period, internal control was carried out in 21 district departments providing public services.

As a result, 7 methodological seminars were held in the district to improve the quality of employees providing public services.

In order to optimize the processes of rendering public services, a "service akimat" was opened in the village of Terenozek. Currently, the" service akimat " provides 4 departments that provide district public services.

For 10 months of 2020, 2 violations of deadlines were registered in public services.

Reference book. "State registration (re-registration), registration of tractors and self-propelled chassis and mechanisms made on their basis, their trailers, including trailers with mounted special equipment, self-propelled agricultural, land reclamation and road construction machines and mechanisms, as well as special vehicles with high liquidity, and issuance of Registration Document (duplicate) and state license plate for them.

On this fact, the specialist who committed the violation of the deadline was given appropriate disciplinary measures.

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Results of 2019 for the provision of public services by local executive bodies of the Syrdarya region

The district akim's office monitors public services provided by local Executive bodies of the district.

To date, 97 public services are provided through the local Executive bodies of the Syrdarya region. In particular, 58 types of public services are provided through the state Corporation.

In 2019, a total of 34910 (2018 - 33939) services were provided to recipients of internal public services.

From them:

Alternative – 21072 (2018 - 23952)),

No alternative-2639 (2018-887),

Public Corporation – 6335 (2018 - 5250))

The e-government portal-4864 (2018 - 3850))

The most popular types of public services:

1) identification of farm animals with the issuance of a veterinary passport-11597;

2) issue of veterinary certificate-5844;

3) registration of job seekers-1094;

4) purpose of state targeted social assistance-998;

5) issuing referrals to individuals to participate in active forms of employment promotion-1275;

Total-20,808 (this indicator increases the number of public services provided through state agencies). These services are provided only through government agencies, and it is currently not possible to provide services in any other way. If it is possible to provide services through the e-government portal, when submitting an application for the provision of services, it will be established that there is no technical capability on The basis of the e-government portal, or the submitted application will not be received by the district authorities. Based on the above, in the case of a cash settlement, you are required to punch the control check. In General, during the reporting period, these services are connected to the number of services rendered through the state Agency, which increases the share of this type of service. With the exception of services rendered, services provided through public authorities amount to 2,903 services.

In order to prevent violations of the terms of provision of public services, the district akimat conducts daily monitoring through the integrated information system of the PSC. In addition, monthly reports are compiled, sent to the regional akimat and http://kyzmet.orda.gov.kz / is implemented in a centralized system for recording information at the address.

21 facts were registered in the district with violation of the terms of rendering public services. In particular, employees of the district Department of land relations conducted the state service "approval of land management projects for the formation of land plots". According to the facts were applied disciplinary measures to the main specialists of the Department of land relations and Elseway S. B. Karambakudi.

To increase the share of services provided through PSC and PEP

According to the letter of the head of the district akim's office No. 07-21 / 577 dated October 26, 2017, self-service corners were ordered to be opened in the buildings of akimats of rural districts and in the buildings of local Executive bodies providing public services. Currently, self-service corners operate in the buildings of akimats of rural districts and local Executive bodies that provide public services. Responsible specialists are assigned to these corners. To date, the state service" issuance of certificates on the existence of a personal subsidiary farm " is provided through the e-government portal.

In accordance with the action plan of the state program" Digital Kazakhstan " for 2018-2022, a total of 2,400 residents of Syrdarya district were trained to improve computer literacy from June 3 to 17.

Computer literacy courses were conducted in the areas of "basic skills" E-Commerce", "E-government", "open government". Currently, these works are fully completed, and the relevant reports are submitted to the regional Department of digital technologies.

In accordance with the action plan aimed at conducting on an ongoing basis explanatory activities on the procedure for providing public services by interested state bodies, approved by the head of the Department of the Agency of the Republic of Kazakhstan for civil service Affairs and anti-corruption in the Kyzylorda region A. Mukhimov on July 26, 2018, departments providing public services were instructed to hold open days from 24 to 29 of each month of 2019. These works are currently underway.

In accordance with the instructions of the Department of Agency of the Republic of Kazakhstan for civil service Affairs and anti-corruption of Kyzylorda region, the chief of staff of akim of the district and the head of the Syrdarya regional Department of public service branch of the non-profit joint stock companies "Public Corporation" Government for citizens in Kyzylorda region in 2019 carried out explanatory work with the population of the district in order to improve the quality of public services, increasing the share of work with the E-government portal, currently, in the rural districts of Aidarly, Amangeldy, Zhetikol, Besaryk, Kogalykol, Shirkeyli, N. Ilyasov, Shagan.

The Department of the Agency of the Republic of Kazakhstan for civil service Affairs and anti-corruption in the Kyzylorda region, within its competence, performs functions for monitoring the quality of public services.

In accordance with this instruction, a meeting of the district Public Council was held on September 16, 2019. At the meeting of the Public Council, the progress in providing public services was discussed, and specific instructions were given to establish special calls and ramps for unhindered access of citizens with disabilities. Currently, these tasks have been completed in full.

In order to improve the digital literacy of the population, including civil servants, within the framework of the President's address N. And.Nazarbayev to people of Kazakhstan "New possibilities of development in the Fourth industrial revolution" and the project "Rouhani Jair" programs "Start with yourself, change" public officials and employees of institutions financed from the budget of Syrdarya district is currently fully secured electronic signature.

Also, in order to inform the population of the district with the mobile application "Digital agent", billboards are placed in the centers of the village, rural districts and brochures are installed in the buildings of departments that provide public services.

In accordance with the entry into force of the decree of the Government of the Republic of Kazakhstan from September 30, 2019 No. 726" About modification and additions in the Decree of the Government of the Republic of Kazakhstan from September 18, 2013 №983" On approval of Register of public services " from October 3, 2019, the Department of Agency of the Republic of Kazakhstan on public service Affairs on Kyzylorda oblast Facebook places text ads presented on the official web-site of akim of Syrdarya, the regional socio-political newspaper "Tirshilik tynysy" No. 83 of October 26, 2019 published an article" now the address reference is not required". These changes are made by district departments that provide public services to explain to residents of the district that work is underway.