UAPF JSC provided more than 30 million services since the beginning of the year

The unified accumulative pension fund (fund/UAPF) provides various services to Kazakhstanis in digital format and continues to develop them, adapting to the needs of customers. An important condition for increasing the interest of depositors is the availability of services provided by the fund 24/7 on the website and in the mobile application. From 01.01.2025 to 31.08.2025, about 30.8 million services were provided to the population. Of the total number of services rendered, 17.7 million were performed in electronic format, 12.0 million were performed automatically. Thus, the share of automatic, electronic and remote services was 98% of the total number. Employees of the fund provided depositors with 645.9 thousand services in person, of which 633.7 thousand services were carried out directly at the fund's offices. Recall that all pension accounts are opened automatically upon receipt of the first contribution to the UAPF. In addition, target requirements for citizens of the Republic of Kazakhstan under the age of 18 are automatically calculated, and target savings accounts are opened for accrual and accounting of target savings for recipients of target savings within the framework of the "National Fund – for Children" program. During the reporting period, the total number of individual pension accounts (IPS) opened in automatic mode for all types of pension contributions, including conditional pension accounts (IPS opened as a result of the employer's transfer of pension savings) and targeted savings accounts (IPS opened as part of the National Fund — for Children program) reached 1.14 million. Obtaining an extract from an individual pension account, conditional pension account (SHP), as well as from a target savings account (SHP) is still in the category of the most popular services. Since the beginning of the year, 19.4 million statements from IPS, IPS, and IPS have been issued. Of these, 16.3 million were issued electronically, and 2.7 million were issued automatically. Obtaining information about the state of the account through your personal account is the most convenient, reliable and prompt way to track your pension savings. The service works online around the clock (24/7), which allows you to get information at any time and from anywhere in the world. In addition, information about pension accounts can be obtained not only through the uapf website, egov.kz you can also get it through the e-government portal or its mobile application. It is very suitable for citizens who are used to receiving public services through single platforms. The UAPF warns that since 2025, automatic sending of annual statements by mail has been suspended. However, it remains possible to receive information about the state of pension savings by mail, which sent a corresponding request to UAPF JSC. In addition to receiving an extract from the personal account on the fund's website and mobile application, depositors (recipients) have the opportunity to use such services as making changes and additions to their details, obtaining a certificate of the existence of an account, submitting an application for the appointment of pension payments in connection with the indefinite establishment of disability of Group 1 or 2 or voluntary pension contributions. Services are also available for tracking the status of an application for payment of pension contributions, transferring part of the savings to the investment portfolio manager (IPB), predictive calculation of the future pension using a pension calculator, etc. Thus, since the beginning of the year, 46.1 thousand applications have been accepted from depositors to transfer part of their savings to investment portfolio managers, of which 43.7 thousand were implemented in electronic form. For 8 months from the beginning of 2025, 93.5 thousand applications for changing details were accepted. Of these, 88.5 thousand were presented in the offices of the foundation. When contacting UAPF specialists for any type of activity, depositors, as a rule, can receive additional advice on the formation of savings. As part of the information and explanatory work, 34.2 thousand field presentations were held, which were attended by 697.6 thousand people. 29.2 thousand materials on uapf messages were published in the mass media. The number of applications received by depositors and recipients through feedback channels is 354.2 thousand. It should be recalled that any company can apply to the fund's office for a presentation and consultations on the issues of the accumulative pension system. To do this, you need to call the Contact Center at 1418 and contact through the fund's website or mobile application. Uapf consulting services are provided by messengers (+7 777 000 14 18 chatbots Whatsappp and Viber), call center at 1418 (free of charge in Kazakhstan), enpf.kz Facebook Instagram, Vkontakte, Telegram, Odnoklassniki, as well as the official uapf pages in social networks. The UAPF was established on August 22, 2013 on the basis of JSC NPF "GNPF". The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan through the state institution "state property and privatization committee" of the Ministry of Finance of the Republic of Kazakhstan. Trust management of pension assets of the UAPF is carried out by the National Bank of the Republic of Kazakhstan. In accordance with the pension legislation, the UAPF takes into account and keeps records of mandatory pension contributions, mandatory pension contributions of the employer, mandatory professional pension contributions, voluntary pension contributions, as well as voluntary pension contributions formed at the expense of the unclaimed amount of the guaranteed compensation for the guaranteed deposit transferred by the organization carrying out mandatory deposit guarantee in accordance with the law of the Republic of Kazakhstan "on mandatory deposit guarantee placed in second-tier banks of the Republic of Kazakhstan" , ensures the implementation of pension payments. Also, the Fund carries out accounting of target assets and Target claims, accounting and accrual of target savings (NS) to target savings accounts, accrual of NS payments to the bank accounts of their recipient, accounting of NS returns in accordance with the procedure determined by the Government of the Republic of Kazakhstan within the framework of the "National Fund – for Children" Program (read more www.enpf.kz on the website).