ЕНПФ едет к вам: мобильные офисы в действии

Thanks to the Mobile Office project, every Kazakhstani, even in the most remote village, has the opportunity to personally consult with the fund's specialists, complete the necessary documents and draw up a personal pension plan without having to visit the UAPF branch. The UAPF mobile office provides not only comfort, but also equal opportunities in obtaining modern pension services, regardless of the place of residence.

The UAPF mobile office is a mobile personal service center equipped with all necessary equipment and providing pension services online via Internet connection. The UAPF launched this project in 2018 to eliminate territorial barriers and ensure the availability of pension services to all citizens of the country.

Mobile offices carry out regular visits to districts and remote settlements in accordance with a pre-approved schedule agreed with local executive authorities. The local authorities, in turn, inform the population about the upcoming visit of the mobile office of UAPF JSC, ensuring its timely and widespread notification. The schedules of such visits are formed by the foundation based on an analysis of the needs and requests of citizens, as well as taking into account a number of factors - population density, remoteness and infrastructure of settlements, as well as other features of the region. This approach allows the UAPF to ensure maximum accessibility of pension services for all categories of citizens of the country.

Kazakhstanis have the opportunity to contact the UAPF with a request to make a presentation and provide pension services to employees of enterprises, organizations, factories, etc. by calling 1418 (toll-free) or sending an email on the website enpf.kz Instagram Facebook, WhatsApp, Telegram, Viber, Facebook, VKontakte, Instagram, Odnoklassniki, messengers and social networks.

Over the past 6 years, more than 600,000 citizens have already used the services of the UAPF's mobile offices, which currently cover 13 regions of Kazakhstan. Mobile office teams visited 5,100 settlements, held 213,000 presentations, which were attended by 5.3 million people. This format allows citizens to receive all the services that are available in inpatient departments, including personally consulting with specialists on the pension system and investment portfolio management, obtaining certificates, extracts and supporting documents (including for military personnel), seeking help when working with electronic services and personal account, confirm or change personal data.

In 2024 alone, 1,772 field presentations were held in the Kyzylorda region, attended by more than 42.6 thousand people, including those held in 78 localities via mobile office visits. UAPF employees also help to use convenient tools at meetings with citizens - the "Pension Calculator" and the "Personal Pension Savings Plan", with which you can pre-calculate your future pension and form a plan to increase it. Even if a resident of a locality does not have a smartphone or Internet access, he can receive all services on the day of the visit of the "Mobile Office".

It should be recalled that the mission of the UAPF is to reliably record pension savings and provide high–quality pension services available to every depositor. The Fund values the individuality of each client and puts his interests first, doing everything to ensure that pension services are timely and meet the current and future needs of depositors. The Mobile Office project is one of the ways to ensure an individual approach to depositors, providing access to personal pension advice even in the most remote regions of Kazakhstan.