INFORMATIONAL MESSAGE

INFORMATIONAL MESSAGE

Services of high demand

The Unified Accumulative Pension Fund provided 24.1 million services to its depositors only for 9 months of this year (in the period from 01.01.2022 to 01.10.2022). Of these, 16.5 million services were provided in electronic format, 5.8 million in automatic format and 1.2 million in face–to-face format, that is, almost 93% of the total volume of services were provided remotely: on the website or in the UAPF mobile application, as well as in an undeclared mode.
The most popular service is still the issuance of statements on the status of the individual pension account (IPS). More than 20.7 million of them have been issued since the beginning of the year. Of these, about 16.4 million (or 79%) were issued in online format and more than 3.8 million were sent automatically to the addresses of depositors and recipients who chose the "e-mail" method of informing. Also in the Personal Account, which is available both on the website and in the UAPF mobile application, depositors have the opportunity to receive such services at any time and in any place as making changes and additions to their details, obtaining a certificate of the presence of IPS, submitting an application for the appointment of pension payments in connection with the establishment of disability 1 or 2 groups indefinitely, as well as for voluntary pension contributions, tracking the status of the application for payment and much more.
The most active operation in automatic mode was the opening of the IPS. Over 475 thousand of them were opened in 9 months of 2022.
More than 187 thousand applications were accepted by the UAPF for the payment of pension savings, including in connection with the indefinite disability of groups 1 and 2. This can be done both in electronic format and in the offices of the UAPF.
About 1.5 million applications were accepted from authorized operators for housing improvement (1.03 million applications) and treatment (more than 420 thousand)
, 2.5 thousand applications were worked out for the transfer of savings to life insurance companies and investment portfolio management companies.
Face-to-face service continues to be popular. In 176 units of the UAPF throughout Kazakhstan, 1.1 million services were provided to depositors, although this is 600 thousand less than for the same period last year, which again indicates the popularity of online services.
We remind you that the nearest branch of the Fund can be easily specified on the website www.enpf .kz , or in the mobile application BZHZK/ENPF.
The field service departments of the UAPF are also actively working, which have provided about 67 thousand services, of which 10.8 thousand services have been provided to 4.5 thousand people from socially vulnerable segments of the population.
As part of the information and explanatory work, 24.4 thousand field presentations were held, which were attended by more than 500 thousand people. By the way, any company can apply for an on-site presentation. To do this, you need to submit an application by calling the call center at number 1418 or through the website or mobile app of the UAPF.
The UAPF pays special attention to the provision of high-quality consulting services and the development of information channels for depositors and recipients of the Fund. As of October 1, 2022, the number of depositors' requests through feedback channels amounted to 661.4 thousand.
Depositors and recipients of the UAPF can get advice at the call center at number 1418 (toll-free in Kazakhstan), on the corporate website www.enpf .kz, in the mobile application BZHZK/ENPF, via a chatbot in WhatsApp and Viber by number +7 777 000 14 18 Facebook Instagramm, VKontakte, Twitter, Telegram, Odnoklassniki, and on the official pages of the EPPF on social networks Instagram, Facebook, VKontakte, Twitter, Telegram, Odnoklassniki.
The number of materials posted in the media according to the UAPF reports for 9 months amounted to 26.4 thousand, in which explanations were given on all issues related to the pension system.

The UAPF was established on August 22, 2013 on the basis of JSC "NPF "GNPF". The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan represented by the State Property and Privatization Committee of the Ministry of Finance of the Republic of Kazakhstan. The trust management of pension assets of the UAPF is carried out by the National Bank of the Republic of Kazakhstan. Since January 1, 2016, the functions of developing proposals to improve the efficiency of pension assets management have been transferred to the National Fund Management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory occupational pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, provides the depositor (recipient) with information on the status of his pension savings (more on www.enpf.kz )