Report on the provision of public services for the third quarter of 2022

In accordance with the Register of Public Services approved by the Order of the Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan No. 39/NK dated January 31, 2020, local executive bodies of the Akimat of the city of Kyzylorda provide 63 types of public services.
For 9 months of 2022, 128 681 public services were provided in the city. Of these:
- 105 850 public services provided through the web portal "E-Government Portal" (82%);
- 19 258 public services provided through the state corporation "Government for Citizens" (15%);
- 3 573 public services were provided in paper form through state agencies (3%).
The most popular public services during the reporting period were services in the field of social protection of the population and architecture and urban planning, namely:
- 19 544 (18%) public services were provided for the service "Queuing for a land plot".;
- 17,610 (16%) state services were provided for the service "Issuance of a certificate for determining the address of real estate objects on the territory of the Republic of Kazakhstan";
- 11 604 (10%) public services were provided for the service "Assignment of housing assistance";
Employees of the Akimat of the city of Kyzylorda, responsible for carrying out internal control work in accordance with the approved plan, carried out 11 internal control measures during the reporting period.
According to the results of internal control, 5 were identified, 2 disciplinary measures were taken.
The Akimat of the city is constantly taking measures to popularize the receipt of services in electronic format through the services of the portal "electronic government" (conducting awareness-raising events, fairs of public services, publications in the media, distribution of brochures, broadcasting videos in crowded places, etc.). During the reporting period, 19 articles, 95 posts were published and 38 video clips.