Report on the provision of public services for the first half of 2022

In accordance with the Register of Public Services approved by the Order of the Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan No. 39/NK dated January 31, 2020, the local executive bodies of the Akimat of the city of Kyzylorda provide 59 types of public services.

In the first half of 2022, 89,342 public services were provided in the city. Of these:

- 74 434 public services were provided through the web portal "E-Government Portal" (83%);

- 12 884 public services provided through the state corporation "Government for Citizens" (15%);

- 2 064 public services were provided in paper form through state agencies (2%).

The most popular public services during the reporting period were services in the field of social protection of the population and architecture and urban planning, namely:

- 18 306 (23%) public services were provided for the service "Queuing for a land plot".;

- 11 879 (15%) state services were provided for the service "Issuance of a certificate for determining the address of real estate objects on the territory of the Republic of Kazakhstan";

- 6785 (9%) state services were provided for the service "Registration of documents for the provision of disabled persons with technical and auxiliary (compensatory) means".;

Employees of the Akimat of the city of Kyzylorda, responsible for carrying out internal control work in accordance with the approved plan, carried out 4 internal control measures during the reporting period.

According to the results of internal control, 1 was identified, adopted

1 disciplinary measures.

The Akimat of the city is constantly taking measures to popularize the receipt of services in electronic format through the services of the "electronic government" portal (conducting awareness-raising events, public services fairs, publications in the media, distributing brochures, broadcasting videos in crowded places, etc.). During the reporting period, 17 articles, 62 posts were published and 5 video clips.