Information on the course of consideration of appeals of individuals and legal entities

In 2022, the Office of the Akim of the city of Kyzylorda received 18,672 appeals from individuals and legal entities.
In accordance with the Administrative Procedure Code of the Republic of Kazakhstan No.350-vi dated June 29, 2020, since July 1 of this year, 18672 appeals to the Office of the mayor of the city and independent departments of the city, akims of settlements and rural districts -8379 have been registered and executed in the information system "E-application", and 24 have been executed.
All received appeals are considered by the mayor of the city and the heads of leading industries in the relevant field, as well as monitoring the consideration and execution of appeals.Within the period specified in the current legislation, the response is prepared and sent to the applicant in a timely manner.
On these issues, issues related to housing, social security, public utilities, the request and legalization of land are constantly updated.
In addition, in accordance with the approved schedule, a personal reception of individuals and representatives of legal entities is held on an ongoing basis in the office of the mayor of the city.
During the reporting period, 342 citizens signed up for a personal appointment with the mayor of the city, 262 people signed up for deputy akims of the city. During the personal reception of citizens, the main department raised issues of housing, communal services, allocation of land plots, provision of social assistance, explanations of the current legislation were given. Temporary responses were sent in writing.
The majority of applicants are workers, low-income citizens, citizens with disabilities, pensioners, participants of the Great Patriotic War or persons equated to them.
The heads of city departments and akims of villages and rural districts hold meetings among their employees on the issues of the order of execution and consideration of individual answers to questions about the execution of document flow, inform about the place weekly and analyze letters.