Report on Work Carried Out in the Field of Social Protection for 2025

Social Assistance

As of January 1, 2026, social assistance was provided to low-income citizens in the city:

targeted social assistance was paid to 3,508 low-income families (18,216 people) in the amount of 2,316,388.8 thousand tenge.
transport fare compensation was paid to 4,646 children in the amount of 114,393.1 thousand tenge.
housing assistance was provided to 229 families (660 people) in the amount of 9,230.1 thousand tenge.
2,834 individuals belonging to specific categories of citizens (participants and persons with disabilities of the Great Patriotic War, widows of fallen soldiers who have not remarried, home front workers who worked during the Great Patriotic War for at least 6 months, veterans and persons with disabilities of the Afghan War, the Chernobyl disaster, the Soviet Army, and citizens affected as a result of nuclear tests at the Semipalatinsk nuclear test site, etc.) in need of social support were paid a total of 645,927.9 thousand tenge.

As part of rehabilitation measures for persons with disabilities, the following payments were made:
for services of 1,252 personal assistants for persons with Group I disabilities — 1,706,721.3 thousand tenge;
for services of 17 sign language specialists — 96,609.0 thousand tenge;
for provision of invataxi services for persons with disabilities — 87,517.0 thousand tenge;
for material support of 521 children with disabilities raised and educated at home — 49,423.0 thousand tenge.

Housing Assistance

The Rules for the provision of housing assistance (hereinafter – the Rules) were developed in accordance with Article 97 of the Law of the Republic of Kazakhstan “On Housing Relations” dated April 16, 1997, the Law of the Republic of Kazakhstan “On Public Services” (hereinafter – the Law), and the Order of the Minister of Industry and Construction of the Republic of Kazakhstan dated December 8, 2023 No. 117, and determine the procedure for granting housing assistance to low-income families.

Housing assistance is provided based on invoices submitted by service providers for monthly contributions for the management of the condominium property and maintenance of the common property of the condominium object, including capital repairs of the common property of the condominium object in accordance with the cost estimate, as well as invoices for utility services, at the expense of budgetary funds to service recipients.

The amount and procedure for providing housing assistance are determined by local representative bodies of cities of republican significance, the capital, districts, and cities of regional significance in accordance with paragraph 5 of Article 97 of the Law of the Republic of Kazakhstan “On Housing Relations”.

Upon submission of a complete package of documents by the service recipient, an employee of the responsible structural unit, within 5 (five) working days, verifies the compliance of the documents:

1. identity document of the applicant;

2. documents confirming family income (except for information obtained from relevant state information systems);

3. certificate from the place of work or certificate of registration as an unemployed person (except for information obtained from relevant state information systems);

4. information on alimony for children and other dependents;

5. bank account details, invoices for monthly contributions for maintenance of a residential building (residential structure), invoices for utility services;

6. receipt/invoice for telecommunication services or a copy of the contract for communication services, invoice for rental payment for housing use;

7. housing rented by the local executive body in the private housing fund, submitted by the local executive body.

State Service “Reimbursement of Costs for Home-Based Education of Children with Disabilities”

Acceptance of applications for the state service “reimbursement of costs for home-based education of children with disabilities” and issuance of the results of the state service is carried out by:

1. Non-Commercial Joint Stock Company “State Corporation ‘Government for Citizens’” (hereinafter – the State Corporation);

2. the web portal of “e-Government” – www.egov.kz.

The period for providing the state service: when applying to the State Corporation or the portal – 8 (eight) working days from the date of registration of the document package by the service provider.

List of documents:

When applying to the State Corporation or the portal for the provision of the state service in the form according to Appendices 1 or 2 to the Rules, an identity document is required for identification.

Identity document, birth certificate(s) of the child (children) or an extract from the civil status record issued by civil registry authorities, or a certificate of civil status registration issued by civil registry authorities, marriage (spousal) certificate, divorce certificate; information on adoption from a document confirming establishment of guardianship (custody) over the child or from the birth record; information confirming registration at the permanent place of residence; information confirming home-based education of a child with a disability from an educational institution; information from the conclusion of the medical advisory commission; information on the bank account number; disability certificates specified in the application are obtained from relevant state information systems through the “e-Government Gateway”.

In the absence of information in information systems, the applicant submits the following documents:

1. conclusion of the medical advisory commission;

2. certificate from the educational institution confirming the fact of home-based education of a child with a disability.

Originals and copies of documents are provided for verification; originals are returned to the service recipient.

On the portal:

1. electronic application request for reimbursement of costs for home-based education of children with disabilities, certified by the electronic digital signature of the service recipient, according to the form in Appendix 2 to the Rules;

2. electronic copy of the conclusion of the medical advisory commission;

3. electronic copy of the certificate from the educational institution confirming the fact of home-based education of a child with a disability.

Grounds for refusal:

1. establishment of the unreliability of documents submitted by the service recipient for obtaining the state service and/or data (information) contained therein;

2. non-compliance of the service recipient and/or submitted materials, data, and information with the requirements established by regulatory legal acts of the Republic of Kazakhstan;

3. negative response to the request of the authorized state body for approval required for the provision of the state service, as well as a negative conclusion of expertise, research, or inspection;

4. absence of the service recipient’s consent to access restricted personal data required for the provision of the state service in accordance with Article 8 of the Law of the Republic of Kazakhstan “On Personal Data and Their Protection”.

If the applicant submits documents with expired validity and/or an incomplete package of documents, the applicant is issued a receipt refusing acceptance of the application for payment assignment according to the form in Appendix 5 to the Rules.

Conditions for the Provision of Special Social Services

by a Home-Based Care Organization

Referral of service recipients to a home-based care organization for the provision of special social services at the expense of budgetary funds is carried out by district (city) authorized bodies for employment, social programs, and civil status registration at the place of residence of the service recipient (hereinafter – the authorized body).

A home-based care organization of non-state ownership accepts service recipients on a contractual basis.

Admission of service recipients to a home-based care organization providing special social services at the expense of budgetary funds is carried out on the basis of the following documents:

For receiving services at the NJSC “State Corporation ‘Government for Citizens’” (required documents):

1. written application of the service recipient, and for minors and legally incapacitated persons – a written application of the legal representative (one of the parents, guardian, or custodian);

2. conclusion of the Psychological-Medical-Pedagogical Consultation;

3. copy of the child’s birth certificate or identity document;

4. copy of the disability certificate (not required for elderly persons);

5. medical record (Appendix 2);

6. copy of an extract from the individual rehabilitation program of a person with a disability.

Disability certificates specified in the application are obtained from relevant state information systems through the “e-Government Gateway”.

Copies of documents are submitted together with originals, which are returned to the applicant after verification.

After acceptance of the written application and other documents provided for in paragraph 13 of this Standard, a specialist of the authorized body, within five working days, visits the place of residence of the person with a disability or elderly person and prepares an inspection report of housing and other material and living conditions (Appendix 3).

The inspection report of housing and other material and living conditions is prepared within three working days from the date of inspection.

Service recipients admitted for care are registered by a social work consultant in the registration log (Appendix 4).

Children with musculoskeletal disorders, psychoneurological pathologies, and persons over 18 years of age in need of special social services and living in the same family are accounted for as separate individuals.

Persons with disabilities in need of special social services and living in the same family are accounted for as one individual.

When providing special social services, the age and health condition of service recipients, the content of the individual rehabilitation program, the degree of reduction in motor activity, living conditions, and other objective factors are taken into account.