Report on Work Performed in the Field of Social Protection for the III Quarter of 2025

As of October 1, 2025, social assistance was provided to low-income citizens in the city as follows:

• Targeted social assistance was paid to 3,226 low-income families (16,732 people) totaling 1,413,334.9 thousand tenge.

• Travel payment was made to 4,240 children in the amount of 60,800.0 thousand tenge.

• Housing assistance was provided to 211 families (595 people) totaling 7,653.0 thousand tenge.

• Social support payments totaling 643,784.5 thousand tenge were made to 3,683 individuals from special categories (participants and disabled veterans of the Great Patriotic War, widows of fallen soldiers who have not remarried, home-front workers who worked during the war for at least 6 months, veterans and disabled persons of the Afghan War, Chernobyl, Soviet Army, citizens affected by nuclear tests at the Semipalatinsk nuclear test site, etc.).

Rehabilitation measures for persons with disabilities included payments for:

• Services of 1,227 personal assistants for Group 1 disabled persons amounting to 1,134,712.7 thousand tenge;

• Services of 17 sign language specialists totaling 73,407.7 thousand tenge;

• Provision of invataxi services for persons with disabilities costing 60,705.1 thousand tenge;

• Material support for 521 children with disabilities who are educated and raised at home totaling 35,747.4 thousand tenge.

Housing Assistance

The rules for providing housing assistance (hereinafter — the Rules) are developed in accordance with Article 97 of the Law of the Republic of Kazakhstan "On Housing Relations" dated April 16, 1997, the Law of the Republic of Kazakhstan "On Public Services" (hereinafter — the Law), and the Order of the Minister of Industry and Construction of the Republic of Kazakhstan dated December 8, 2023 No. 117. These rules establish the procedure for granting housing assistance to low-income families.

Housing assistance is provided based on invoices from suppliers for monthly condominium management fees and maintenance of common property, including major repairs according to the expense estimate, and utility payment invoices paid from budget funds to service recipients. The amount and procedure for providing housing assistance are determined by local representative bodies of cities of republican significance, the capital, districts, and regional cities, in accordance with paragraph 5 of Article 97 of the Law "On Housing Relations."

When a service recipient submits a complete set of documents, an employee of the responsible structural unit verifies the documents within five (5) working days for:

1. Applicant’s identity documents;

2. Proof of family income (except data obtained from relevant state information systems);

3. Certificate of employment or registration as unemployed (except data obtained from relevant state information systems);

4. Information on child support and other dependents;

5. Bank account details, invoices for monthly condominium maintenance fees, and utility bills;

6. Telecom service invoice or contract copy, rental payment invoice for housing rented from local executive authorities;

7. Other documents as required by the local executive authority.

State Service “Reimbursement of Home Education Costs for Children with Disabilities”

Applications for the state service “Reimbursement of Home Education Costs for Children with Disabilities” and issuance of service results are accepted via:

1. The non-commercial joint-stock company "State Corporation 'Government for Citizens'" (hereinafter — State Corporation);

2. The www.egov.kz portal of the "Electronic Government."

Service provision period: 8 (eight) working days from the date of document package registration with the service provider.

Required documents:

• Identification document;

• Birth certificate(s) of the child(ren) or extract from the birth register;

• Marriage or divorce certificate;

• Adoption or guardianship documentation;

• Proof of permanent residence registration;

• Certificate of home education from the educational institution;

• Conclusion from the medical advisory commission;

• Bank account number information;

• Disability certificate (from state information systems via the Electronic Government portal).

If information is unavailable in information systems, the applicant must provide:

1. Conclusion of the medical advisory commission;

2. Certificate from the educational institution confirming home education of the child with disabilities.

Original documents are returned to the applicant after verification.

On the portal, the following electronic documents must be submitted:

1. Application form signed with an electronic digital signature;

2. Electronic copy of the medical advisory commission conclusion;

3. Electronic copy of the certificate confirming home education.

Grounds for refusal:

1. Submission of false or inaccurate documents or data;

2. Non-compliance of the applicant or documents with legal requirements;

3. Negative response from the authorized state body or negative expert evaluation;

4. Lack of applicant consent for access to personal data required for the service.

If documents are expired or incomplete, the applicant receives a refusal receipt.

Conditions for Providing Special Social Services by Home Care Organizations

Recipients are referred to home care organizations for special social services funded from the budget by district (city) authorized employment, social programs, and civil registration bodies at the recipient’s residence.

Home care organizations of non-governmental ownership accept recipients on a contractual basis.

Reception is based on:

1. Written application by the recipient or legal representative;

2. Conclusion of the psychological-medical-pedagogical consultation;

3. Copy of the birth certificate or ID;

4. Copy of the disability certificate (not required for elderly);

5. Medical card;

6. Copy of the individual rehabilitation program extract.

Disability certificates are obtained from state information systems through the Electronic Government portal.

Originals are returned after verification.

After receiving the application and documents, the authorized official visits the recipient’s residence within five working days and prepares an inspection report on housing and living conditions.

The inspection report is completed within three working days after the visit.

Recipients are registered in the social work consultant’s journal.

Children with musculoskeletal disorders, psychoneurological conditions, persons over 18 needing special social services living in one family are counted as separate individuals.

Persons with disabilities requiring special services living in one family are counted as one individual.

Special social services consider age, health, individual rehabilitation program content, mobility limitations, living conditions, and other factors.