UAPF has introduced a new service for its contributors in digital format

 

UAPF JSC continues to create new digital services for its contributors. Since the beginning of the year, a new digital service of Push notifications with key information about events in the history of savings of each contributor and recipient has been successfully implemented. At the moment, along with the previously introduced sending of messages about the receipt of pension contributions, sending of notifications on the following significant events has been implemented:

- joining the funded pension system, i.e. opening an individual pension savings account;

- reaching 18 years of age;

- reaching retirement age and, accordingly, obtaining the right to pension benefits through compulsory pension contributions;

- obtaining the right to pension payments through voluntary pension contributions (VPC);

- obtaining the right to pension payments through compulsory occupational pension contributions (COPC);

- monitoring the implementation of the Personal Pension Savings Plan;

- the onset of a birthday (congratulations).

Push notifications are short messages sent to the Fund's contributors via the БЖЗҚ /ЕНПФ mobile application and personal account on the enpf.kz website

The proposed services were developed by UAPF specialists based on a study of contributors' preferences and the most popular pension services. A large volume of data is analyzed and processed using our own analytical system (ACRM), recipients are selected, and Push notifications are generated and sent.

Since the beginning of the year, about 223 thousand UAPF contributors have received notifications on significant events.

To receive notifications, contributors must subscribe to the mailing list via the БЖЗҚ /ЕНПФ mobile application or personal account on the enpf.kz website in the "Push notifications" section.

 

Throughout its activities, UAPF JSC strives to improve the quality of service to its contributors and is constantly expanding the range of services provided in digital format. Today, more than 90% of pension services are provided by UAPF in an online format. Contributors in their personal account on the website or in the mobile application have the opportunity to receive a statement from their account for any period, change personal details, make an approximate calculation of the future pension, apply for the transfer of part of the savings to the IPM or for their return to the management of the National Bank and much more.