Report on the provision of public services for 2023

In accordance with the register of public services approved by Order No. 39/NK of the Ministry of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020, local executive bodies of the Akimat of Kyzylorda provided 63 types of public services.

In 2023, 124 thousand 693 public services were provided in the city. Including:

- 96 thousand 808 services through the e-Government web portal (78%);

- 23 thousand 563 services through the Government for Citizens State Corporation (19%);

- 4,322 thousand services were provided directly through the offices of independent departments (3%).

The most demanded public services during the reporting period were services in the field of social protection of the population, as well as architectural and urban planning activities, in particular:

- State service "Issuance of a certificate for determining the address of real estate objects in the territory of the Republic of Kazakhstan" 27 thousand 836.

- 12 thousand 784 state services were provided for the service "Issuance and extension of permits to labor immigrants"

- 10 thousand 658 public services were provided for the service "Registration of job seekers".

The Akimat of the city is constantly taking measures to improve the provision of services in electronic format through the services of the E-Government portal (conducting awareness-raising events, fairs of public services, media coverage, distribution of brochures, showing videos in crowded places, etc.). During the reporting period, 19 articles, 158 materials and 11 videos.

In addition, it is aimed at promoting electronic public services in the city (on S. Beybarys Street) and in suburban towns and rural districts.gov web portal" has 10 billboards.