Accounting of public services in kazalinsky district

Report on public services rendered by local executive bodies for the second quarter of 2022

In total, local executive bodies of kazalinsky district provided 11,641 services for 58 types of public services in accordance with the Register of public services for the second quarter of 2022.
Including:

Through local Executive state bodies subordinate to the district akimat – 682 (5.9%);

Through state corporations – 887 (7.6%);

Through the e – government portal-10072 (86.5%) services were provided.

For 6 months of 2022, in order to improve the quality of public services, work was carried out to conduct internal control over a total of 2 service facilities.

No applications were received in connection with the provision of public services for 6 months of 2022

Report on public services rendered by local executive bodies for 3 months of 2022

Local executive bodies of kazalinsky district for the first quarter of 2022, according to the Register of public services, provided 6,130 services for 58 types of public services.
Including:

Through local Executive state bodies subordinate to the district akimat – 497 (8.1%);

Through a state corporation – 399 (6.5%);

Through the e – government portal-5234 (85.4%) services were provided.

For 3 months of 2022, in order to improve the quality of public services, work was carried out to conduct internal control over a total of 2 service facilities.
As a result of the inspection, shortcomings were identified in 1 Rural District.

No applications were received in connection with the provision of public services for 3 months of 2022

Report on public services rendered by local executive bodies in 2021

In total, according to the Register of public services, local executive bodies of kazalinsky district provided 20,945 services for 58 types of public services in 2021.
Including:

Through local Executive state bodies subordinate to the district akimat – 3449 (16.5%);

Through a state corporation – 2,705 (12.9%);

Through the e – government portal-14,791 (70.6%) services were provided.

In order to improve the quality of public services in 2021, work was carried out to conduct internal control over a total of 10 service facilities.
As a result of the inspection, shortcomings were identified and comments were given in 2 rural districts.

In connection with the provision of public services for 2021, no complaints were received.

Report on public services rendered by local executive bodies for 9 months of 2021

For 9 months of 2021, local executive bodies of kazalinsky district provided 16,800 services for a total of 58 types of public services in accordance with the Register of public services.
Including:

Through local Executive state bodies subordinate to the district akimat – 2925 (17.5%);

Through state corporations – 2,276 (13.5%);

Through the e – government portal-11,599 (69.0%) services were provided.

In order to improve the quality of public services rendered during the reporting period, work was carried out to conduct internal control over 7 service facilities.
As a result of the audit, no violations were detected.

For 9 months of 2021, no complaints were received in connection with the provision of public services.

Report on public services rendered by local executive bodies for the second quarter of 2021

Local executive bodies of kazalinsky district for the 2nd quarter of 2021 provided 11,124 services for a total of 58 types of public services in accordance with the Register of public services.
Including:

Through local Executive state bodies subordinate to the district akimat – 2341 (21.0%);

Through a state corporation – 1,765 (15.9%);

Through the e – government portal-7018 (63.1%) services were provided.

In order to improve the quality of public services rendered during the reporting period, work was carried out to conduct internal control over a total of 4 service facilities.
As a result of the audit, no violations were detected.

For 6 months of 2021, no complaints were received in connection with the provision of public services.

Report on the results of public services for kazalinsky district for 2020

Local executive bodies provide services for 85 types of public services.

A total of 29,511 public services were rendered in 2020.

Of these, 11,042 (37.5%) services were provided through the state body in paper form, 4,820 (16.3%) services were provided through the state corporation and 13,649 (46.2%) services were provided through the e-government portal.

In order to improve the quality of public services, the district Akim's office conducts internal control over institutions. In 2020, 5 independent departments, 5 akimats of rural districts and 11 Schools (District Department of employment, social programs and civil registration, District Department of Agriculture, District Department of land Relations, District Department of architecture and urban planning, Orkendeu rural district, Birlik rural district, Arandy rural district, Sarykol rural district 16,17,90,95,165,170,204,276,25,102,104 schools assistance was carried out.

As a result, 3 violations were identified in the District Department of construction, architecture and urban planning, which caused shortcomings in the provision of public services. (unjustified refusal)

In addition, the building of the district akimat has opened and operates a place for providing special public services "service akimat" in connection with the Prevention of corruption risks.

In the" service akimat " room, specialists of 4 independent departments (Department of construction, architecture and urban planning of Kazalinsky district, Department of land relations of Kazalinsky district, Department of Agriculture of Kazalinsky district, Department of housing, communal services, passenger transport and highways of Kazalinsky district) receive the necessary documents for 20 types of public services. And in the same room there is a self-service corner.

At the self-service corner, residents have the opportunity to apply for about 600 types of services provided in electronic form, and ask for help from a responsible specialist on unclear issues.

In addition, self-service corners are opened and operate in independent district departments, offices of akims of settlements, cities, 19 rural districts, 37 schools, kindergartens and libraries.

Report on the results of public services for kazalinsky district for 2019

In kazalinsky district, in 2019, local executive bodies provided 53,109 public services for 99 types of public services.

Of these, 26,374 (49.6%) services were rendered in paper form through the state body, 10,621 (20%) services were rendered through the state corporation and 16,114 (30.4%) services were rendered through the e-government portal.

In 2019, there were 8 violations of deadlines. Of these, 1 is in the Department of land relations, 7 is in the Department of Housing and communal services, passenger transport and highways.

Registration and placing on the waiting list of citizens in need of housing from the State Housing Fund or housing rented by the local executive body from the private housing fund, executed one day later and provided by the Department of Housing and communal services, passenger transport and highways for the service "approval of land management projects for the formation of land plots" in the Department of land relations, also, on the activities of local executive bodies for making a decision on the provision of housing in June, the deadline for 7 applications was violated and delayed by 3-4 days.

Disciplinary liability of 6 persons for violation of the terms of these public services was considered (including 1 fine in the amount of 20 MCI).

There were no complaints about the quality of public services.

The district Akim's office is conducting internal control over the provision of public services. In 2019, internal control was carried out in 5 independent departments, the akimat of Aiteke bi village, the akimat of 9 rural districts and 10 schools.

As a result, a number of shortcomings in the provision of public services were identified. (a total of 184 violations were detected). In accordance with the shortcomings, an act was drawn up and the disciplinary responsibility of the relevant specialists was considered.

In order to promote electronic services "e-gov", 4 billboards were placed in the district, and on the initiative of the agency of the Republic of Kazakhstan for Civil Service and anti-corruption, a banner "Digital agent" (Digital agent) was posted in villages, cities and 19 rural districts.

In kazalinsky District, 5 "Open Days", 5 seminars-meetings, and 4 fairs of public services were organized and held to raise awareness and accessibility of public services to the population of the district. "In order to promote the receipt of public services through the e-government portal "" E-gov"", in accordance with the plan of joint activities with the state corporation "" government for Citizens"", employees of 4 rural districts, 3 independent departments, 2 schools, 7 kindergartens were trained by employees of the state corporation ""government for citizens ""on obtaining online services through the e-government portal ""e-Gov "" and by showing videos." 8 independent departments of the district and offices of akims of 19 rural districts of the city,settlement, schools and kindergartens are installed with standard signs.