Order of appeal

Order of appeal of the state services

Explanation of procedure for appealing decisions, actions (inaction) of officials of service provider, as well as assisting in the preparation of the complaint carried out by specialists of service provider, located at the addresses specified in the passport of public services on the Internet resource of akimat of Karmakshy area www.karmakshy.gov.kz in the section "State services".
Information about the appeal procedure can be obtained by calling the information and reference service of the unified contact center "electronic government" 1414, 8-800-080-7777 (toll-free).
In cases of disagreement with the results of the rendered state service or incorrect service, the complaint is submitted at the choice of the service recipient: to the head of the service provider or to the akim of the corresponding administrative-territorial unit or to the egov portal.kz
In cases of disagreement with the results of the public service rendered, the service recipient has the right to apply to the court in accordance with the procedure established by law.
the complaint is addressed to the official responsible for resolving the issues raised in the complaint.
The complaint shall include the surname, first name, patronymic (if present in the identity document), postal address of the service recipient, contact phone numbers (if any), date of filing the complaint and signature of the service recipient.
when filing a complaint, the position, names and initials of the officials whose actions or omissions are being appealed, the reasons for the appeal and the requirements are indicated.
When submitting a complaint to the office of the service provider, confirmation of acceptance of the complaint is the issuance of a coupon to the service recipient of the state service that filed the complaint, indicating the date and time, surname and initials of the official who accepted the complaint. Information on the progress of the complaint can be obtained from officials of the office of the relevant service provider.
When sending a complaint through the portal, information about the progress of the complaint (a note on delivery, registration, execution, result of consideration) is available in the" personal account " of the service recipient.
Consideration of complaints is carried out in the order and terms provided by the Law of the Republic of Kazakhstan dated 12 January 2007 "On the procedure of consideration of physical and legal entities" with consideration of peculiarities set out in article 25 of the law of the Republic of Kazakhstan dated 15 April 2013 "On public services".