1. Appeal against decisions, actions (inaction) of the service provider and (or) its officials on the provision of public services: the complaint is filed to the head of the service provider at the address or to the head of the Department at the address: 1 S. beybarys street, Kyzylorda.
The complaint is submitted in writing by mail or on purpose through the office of the service provider or management.
Confirmation of acceptance of the complaint is its registration (stamp, incoming number and date) in the office of the service provider, indicating the name and initials of the person who accepted the complaint, the date and place of receipt of the response to the complaint. After registration, the complaint is sent to the head of the service provider to determine the responsible performer and take appropriate measures.
A reasoned response on the results of consideration of the complaint is sent to the service recipient by mail or issued on purpose in the office of the service provider
Information about the appeal procedure can be obtained by calling the unified contact center: 1414.
In case of disagreement with the results of the public service rendered, the service recipient may file a complaint with the authorized body for evaluating and monitoring the quality of public services rendered.
The complaint of the service recipient received by the authorized body for evaluating and controlling the quality of public services is subject to review within fifteen working days from the date of its registration.
2. In disagreement cases with results of the rendered state service, service recipient has the right to appeal to court in accordance with legislation of the Republic of Kazakhstan.