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On the results of consideration of consumer complaints

The Consumer Rights Protection Department of the Kyzylorda Region of the Consumer Rights Protection Committee of the Ministry of Trade and Integration of the Republic of Kazakhstan, in accordance with the Law of the Republic of Kazakhstan "On Consumer Rights Protection", carried out certain work within its powers to consider consumer complaints.

In January-May of this year, the department received 120 complaints about consumer rights violations, which is 28 appeals or 30.4% more than in the same period last year.

In general, the analysis of these appeals by industry shows that 68 appeals are in the retail sector or 56.6 percent (in particular, refusal to exchange / return low-quality goods, refusal to exchange / return goods of proper quality within 14 days, consumer fraud, provision of low–quality goods), housing and communal services - 26 (21.6 percent - unjustified charging of utility bills, provision of services by cooperatives of apartment owners is not at the proper level), e–commerce - 6 (6.6 percent - deception of consumers, provision of low–quality goods, refusal to exchange or return goods), financial services - 3 (2.5 percent – in connection with loans), catering - 3 (2.5 percent - low-quality food products, non-compliance with expiration dates, storage) and other industries.

As a result of the consideration of these appeals, 76 appeals were satisfied in accordance with the law, 21 appeals were clarified, 21 appeals were sent to other state bodies, assistance was provided in the preparation of 38 claims. As a result, consumers were assisted in the return of funds in the total amount of 717,390 tenge.

Дата публикации

30 июня 2022

Дата обновления

30 июня 2022

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