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A gas boiler worth 200,000 tenge was replaced for the consumer.

The Department for Consumer Protection of the Kyzylorda region of the Committee for Consumer Protection of the Ministry of Trade and Integration of the Republic of Kazakhstan (hereinafter referred to as the Department) received a written request from a consumer regarding a household goods trading house (hereinafter referred to as the seller) upon the sale of a substandard gas boiler (UNO/RIO 31.5 kW) worth more than 200,000 tenge. According to the consumer's statement, the gas boiler stopped working properly after a while, in particular, this boiler turns off by itself when the temperature exceeds 40 degrees. In accordance with this, the consumer asked the seller to replace the gas boiler due to the fact that the defects of the goods were discovered during the warranty period, but the seller left the consumer's appeal unsatisfied, stating that the goods did not relate to the warranty case.

In this regard, the consumer appealed to the department for the protection of their violated rights. At the same time, the department, in accordance with the consumer's request, decided to conduct an inspection. During the inspection, the seller agreed with the consumer and agreed to replace the gas boiler. On the part of the consumer, the appeal sent to the department was withdrawn.

Thus, with the help of the Department, consumer rights were restored. Recall that consumer rights are protected by the Law of the Republic of Kazakhstan "On Consumer Rights Protection". We ask service providers and sellers to strictly comply with the requirements of the law.

Дата публикации

30 июня 2022

Дата обновления

30 июня 2022

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