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Completed work with requests from individuals and legal entities

Information on the work done with the appeals of individuals and legal entities (9 months 2022)

For 9 months of 2022, 2204 appeals were received by local executive bodies, compared to the reporting period last year (9 months 2021 - 1567), the number increased by 41 percent. The office of the akim of the district received and considered 909 appeals. Of these, 826 appeals from individuals, 83 from legal entities. 18 appeals were received through the e-government portal, 21 complaints, no repeated appeals. Compared to the reporting period last year (508 appeals), the number of appeals increased by 79 percent. 178 appeals were received from higher authorities, 36 of them were taken under special control.
Of the 909 appeals received, 495 were redirected to lower-level bodies, 414 appeals were considered in the office. Based on the results of consideration of these appeals, all applicants were given explanations within the time limits established by law. A significant part of citizens' appeals concerns issues of social support, employment, housing and communal services.
Since the beginning of 2022, in accordance with the approved schedule, specialists of district departments and offices of the akim of the city, villages and aul districts engaged in organizing work with citizens' appeals have been trained in the department of documentation support and control of the akim of the district.
For 9 months, the official website of the Akimat of the Aral district received 8 electronic appeals on employment, agriculture, housing and communal services and Internet access, for which answers were posted in accordance with the legislation.
The office of the akim of the district regularly hosts the reception of individuals and representatives of legal entities. For 9 months of 2022, a total of 255 individuals were accepted. Among them, 154 people were at the reception of the akim of the district, 101 were at the reception of the deputy akim of the district. The issues of 52 citizens who applied were resolved, 129 were clarified in accordance with the legislation, 74 were redirected to another body.

Information on the work done with the appeals of individuals and legal entities (I half of 2022)

For 6 months of 2022, 1498 appeals were received by local executive bodies, compared to the reporting period last year (6 months 2021 - 1067), the number increased by 40.3 percent. The office of the akim of the district received and considered 615 appeals. Of these, 566 appeals from individuals, 49 from legal entities. 12 appeals were received through the e-government portal, 18 complaints, no repeated appeals. Compared to the reporting period of last year (2021-431 appeals), the number of appeals increased by 42.6 percent. 119 appeals were received from higher authorities, 29 of them were taken under special control.

Of the 615 appeals received, 405 were redirected to the lower authorities, 210 appeals were considered in the apparatus. Based on the results of consideration of these appeals, all applicants were given explanations within the time limits established by law. A significant part of citizens' appeals concerns issues of social support, employment, housing and communal services.

Since the beginning of 2022, in accordance with the approved schedule, specialists of district departments and offices of the akim of the city, villages and aul districts engaged in organizing work with citizens' appeals have been trained in the department of documentation support and control of the akim of the district.

For 6 months of 2022, the official website of the Akimat of the Aral district received 6 electronic appeals on agriculture, housing and communal services and Internet access, for which answers were posted in accordance with the legislation.

The office of the akim of the district regularly hosts the reception of individuals and representatives of legal entities. In the reporting period, a total of 177 people were accepted. Including, 105 people were at the reception of the akim of the district, 72 were at the reception of the deputy akim and the chief of staff of the akim of the district. The issues of 47 citizens who applied were resolved, 86 citizens were given explanations in accordance with the legislation, 44 were redirected to other bodies.

Information on the work done with the appeals of individuals and legal entities (I quarter 2022)

In the first quarter of 2022, 830 appeals were received by local executive bodies, compared to the reporting period last year (3 months 2021 - 658), the number increased by 26.4 percent. The office of the akim of the district received and considered 317 appeals. Of these, 300 appeals from individuals, 17 from legal entities. 12 appeals were received through the e-government portal, 13 complaints, no repeated appeals. Compared to the reporting period last year (271 appeals), the number of appeals increased by 16.9 percent. 46 appeals were received from higher authorities, 16 of them were taken under special control.
Of the 317 appeals received, 183 were redirected to lower-level bodies, 120 appeals were considered in the office. Based on the results of consideration of these appeals, all applicants were given explanations within the time limits established by law. A significant part of citizens' appeals concerns issues of social support, employment, housing and communal services.
Since the beginning of 2022, in accordance with the approved schedule, specialists of district departments and offices of the akim of the city, villages and aul districts engaged in organizing work with citizens' appeals have been trained in the department of documentation support and control of the akim of the district.
In the first quarter of 2022, the official website of the Akimat of the Aral district received 3 electronic appeals on agriculture, housing and communal services and Internet access, for which answers were posted in accordance with the legislation.
The office of the akim of the district regularly hosts the reception of individuals and representatives of legal entities. In 3 months of 2022, a total of 100 people were accepted. Including, 61 people were at the reception of the akim of the district, 39 were at the reception of the deputy akim of the district. The issues of 27 citizens who applied were resolved, 36 were clarified in accordance with the legislation, 37 were redirected to another body.

Information on the work done with the appeals of individuals and legal entities (IV quarter 2021)

In 2021, 2214 appeals were received by local executive bodies, compared to the reporting period last year (12 months 2020 - 2148), the number increased by 3 percent. The office of the akim of the district received and considered 728 appeals. Of these, 647 - appeals of individuals, 81 - legal entities. 38 appeals were received through the e-government portal, 18 complaints, no repeated appeals. Compared to the reporting period last year (777 appeals), the number of appeals decreased by 6.3% percent. 82 appeals were received from higher authorities, 23 of them were taken under special control.

Of the 728 appeals received, 578 were redirected to lower-level bodies, 150 appeals were considered in the office. Based on the results of consideration of these appeals, all applicants were given explanations within the time limits established by law. A significant part of citizens' appeals concerns issues of social support, employment, land relations, housing and communal services.

According to the explanation of the Administrative Procedural Code of the Republic of Kazakhstan, which entered into force on July 1, 2021, and the information system "E-appeal", 3 seminars were held, methodological assistance was provided in working with appeals.

The Internet resource of the akimat of the district received 3 electronic appeals (in 2020, 6 appeals), 2 of them on employment issues, 1 on the construction of a school.

The office of the akim of the district regularly hosts the reception of individuals and representatives of legal entities. For 12 months of 2021, a total of 247 people were accepted, 45 of them were accepted online. Including, 109 people were at the reception of the akim of the district, 138 were at the reception of the deputy akim of the district. All questions are answered in accordance with the legislation.

Information on the work done with the appeals of individuals and legal entities (III quarter of 2021)

In the third quarter of 2021, 1,567 appeals were received by local executive bodies, compared to the reporting period last year (9 months 2020 - 1,643), the number decreased by 4.6 percent. The office of the akim of the district received and considered 508 appeals. Of these, 459 are appeals from individuals, 49 from legal entities. 19 appeals were received through the e-government portal, 16 complaints, no repeated appeals. Compared to the reporting period last year (562 appeals), the number of appeals decreased by 9.6 percent. 57 appeals were received from higher authorities, 15 of them were taken under special control.

Of the received 508 appeals, 346 were redirected to the lower authorities, 162 appeals were considered in the office. Based on the results of consideration of these appeals, all applicants were given explanations within the time limits established by law. A significant part of citizens' appeals (60%) concerns issues of social support, employment, education and healthcare.

The office of the akim of the district regularly hosts the reception of individuals and representatives of legal entities. For 9 months of 2021, a total of 168 people were accepted, of which 34 citizens were accepted online. In particular, 73 people were at the reception of the akim of the district, 95 were at the reception of the deputy akim of the district. The issues of 32 citizens who applied were resolved, 90 were clarified in accordance with the legislation, 46 were redirected to another body.

Information on the work done with the appeals of individuals and legal entities ( the second quarter of 2021)

For the second quarter of 2021, 1067 appeals were received by local executive bodies, compared to the reporting period last year ( 6 months 2020-1096), the number decreased by 2.6 percent. The office of the akim of the district received and considered 431 appeals. Of these, 382 - appeals of individuals, 49-legal entities. 13 appeals were received through the e-government portal, 15 complaints were received, there are no repeated appeals. Compared to the reporting period last year (385 requests), the number of requests increased by 12 percent. 52 appeals were received from higher authorities, 15 of them were taken under special control.

Of the 431 appeals received, 4 were redirected to the lower authorities, 427 appeals were considered in the office. As a result of the consideration of these appeals, all applicants were given explanations within the time limits established by law. A significant part of citizens ' appeals (60%) concerns issues of social support, employment, education and healthcare.

Since the beginning of 2021, according to the explanation of the Law of the Republic of Kazakhstan "On the procedure for reviewing appeals of individuals and legal entities", as well as the information system "E-appeal" introduced in the pilot mode, 3 seminars were held, methodological assistance was provided in working with appeals. In accordance with the approved schedule, specialists of district departments and offices of the akim of the city, settlements and aul districts engaged in organizing work with citizens ' appeals were trained in the department of documentation support and control.

The office of the akim of the district regularly hosts the reception of individuals and representatives of legal entities. For 6 months of 2021, a total of 108 people were accepted, of which 20 citizens were accepted online. Including, 48 people were at the reception of the akim of the district, 60 were at the reception of the deputy akim of the district. The issues of 12 citizens who applied were resolved, 95 were clarified in accordance with the legislation, 1 was redirected to another body.

Information on the work done with the appeals of individuals and legal entities ( first quarter of 2021)

For the first quarter of 2021, local executive bodies received 658 appeals, compared to the reporting period last year ( 3 months in 2020 - 702), the number decreased by 6.3 percent. The office of the akim of the district received and considered 271 appeals. Of these, 246 - appeals of individuals, 25 – legal entities. 9 requests were received through the e-government portal, 4 complaints were received, and there were no repeated requests. Compared to the reporting period last year (254 appeals), the number of appeals increased by 6.7 percent. 40 appeals were received from higher authorities, 15 of them were taken under special control.

Of the 271 appeals received, 3 were forwarded to lower-level bodies, and 268 were considered in the office. As a result of the consideration of these applications, all applicants were given explanations within the time limits established by law. A significant part of citizens ' appeals (60%) concerns issues of social support, employment, education and health care.

Since the beginning of 2021, 2 seminars have been held to clarify the Law of the Republic of Kazakhstan "On the procedure for reviewing appeals of Individuals and Legal Entities", as well as the information system "E-appeal" introduced in the pilot mode, and methodological assistance has been provided in working with appeals. In accordance with the approved schedule, specialists of district departments and offices of the mayor of the city, settlements and aul districts, engaged in organizing work with citizens ' appeals, were trained in the department of documentation support and control.

For the first quarter of 2021, the Internet resource of the akimat of the district received 1 electronic appeal on the construction of a school, which was satisfied.

The office of the district akim regularly hosts the reception of individuals and representatives of legal entities. For 3 months of 2021, a total of 80 people were accepted, of which 20 citizens were accepted online. In particular, 48 people were at the reception of the akim of the district, 32 were at the reception of the deputy akim of the district. The questions of 9 citizens who applied were resolved, 70 were given explanations in accordance with the legislation, 1 was redirected to another body.

Information on the work done with requests from individuals and legal entities (12 months 2020)

For 12 months of 2020, local executive bodies received 2,148 applications, compared to the reporting period last year ( 12 months of 2019 - 3,778), the number decreased by 43.1 percent. The district akim's office received and considered 777 appeals. Of these, 683 - appeals of individuals, 94-legal entities. The e-government portal received 43 requests, 14 complaints, and 6 repeated requests. Compared to the reporting period last year (1028 appeals), the number of appeals decreased by 24.4 percent. 84 appeals were received from higher authorities, 15 of them were taken under special control.

Of the 777 appeals received, 282 were forwarded to lower-level bodies, 495 were considered in the office. Based on the results of consideration of these applications, all applicants were given explanations within the time limits established by law. A significant part of citizens ' appeals, 405 (52.1%), concerns issues of social support, employment, education and health care.

Since the beginning of 2020, 3 seminars have been held to clarify the Law of the Republic of Kazakhstan "On the procedure for reviewing Appeals of Individuals and legal Entities", and methodological assistance has been provided in working with appeals. In accordance with the approved schedule, specialists of district departments and offices of the akim of the city, settlements and aul districts involved in the organization of work with citizens ' appeals were trained in the department of documentation support and control.

For 12 months of 2020, 6 electronic appeals were received on the Internet resource of the akimat of the district (for 12 months of 2019, 7 appeals were received). On the issue of employment - 1 appeal , 5 appeals - on issues of housing and communal services.

The office of the district akim regularly receives individuals and representatives of legal entities. For 12 months of 2020, a total of 233 people were accepted, of which 58 citizens were accepted online. In particular, 125 people were at the reception of the district akim, 108 were at the reception of deputies and the head of the district akim's office. The issues of 20 citizens who applied were resolved, 119 were given explanations in accordance with the legislation, 94 appeals were forwarded to the relevant authorities.

Information about the work done with requests from individuals and legal entities

I. On requests from individuals.

For 9 months of 2020, 1643 appeals were received by local executive bodies, compared to the reporting period of the previous year( 9 months of 2019, 2865), the number decreased by 42.6 percent. The district akim's office received 562 appeals for consideration. Of these, 489 - appeals of individuals, 73-legal entities. Through the e-government portal, 30 requests were received, complaints-6 repeated requests-6. Compared to the reporting period last year (826 applications), the number of applications decreased by 31.9 percent.

59 appeals were received from higher authorities, 10 of them were taken under special control.

Of the 562 appeals received, 261 were forwarded to lower-level bodies, and 301 were considered in the office. Based on the results of consideration of these applications, all applicants were given explanations within the time limits established by law.

A significant part of citizens ' appeals, 211 (82.2%), concerns issues of social support, employment, education and health care.

Since the beginning of 2020, 1 seminar was held to clarify the Law of the Republic of Kazakhstan "On the procedure for reviewing Appeals of individuals and legal Entities", methodological assistance was provided in working with appeals.In accordance with the approved schedule, specialists of district departments and offices of the akim of the city, settlements and aul districts involved in the organization of work with citizens ' appeals were trained in the department of documentation support and control.

II. According to the requests received on the blog of the akim of the district. For 9 months of 2020, no electronic appeals were received on the Internet resource of the akim of the district, ( for 9 months of 2019, 5 applications were received).

III. For personal reception of persons. The office of the district akim regularly receives individuals and representatives of legal entities. For 9 months of 2020, a total of 170 people were accepted. In particular, 107 people were at the reception of the district akim, 119 were at the reception of deputies and the head of the district akim's office.

Information on working with appeals of individuals and legal entities in the office of the Akim of the Aral region for the second quarter of 2020

I. On requests from individuals.

For 6 months of 2020, local executive bodies received 1,096 appeals, compared to the reporting period last year (6 months of 2019, 2,215), the number decreased by 49.4 percent. The district akim's office received 385 appeals for consideration. Of these, 339 - appeals of individuals, 46-legal entities. Through the e-government portal, 20 appeals were received, complaints-4 repeated appeals-4. Compared to the reporting period last year (584 appeals), the number of appeals decreased by 65.9 percent.

34 appeals were received from higher authorities, 10 of them were taken under special control.

Of the 385 appeals received, 190 were forwarded to lower-level bodies, and 195 were considered in the office. Based on the results of consideration of these applications, all applicants were given explanations within the time limits established by law.

A significant part of citizens ' appeals, 189 (72.2%), concerns issues of social support, employment, education and health care.

II. According to the requests received on the blog of the akim of the district. For 6 months of 2020, no electronic appeals were received on the Internet resource of the akim of the district, ( for 6 months of 2019, 5 requests were received).

III. For personal reception of persons. The office of the district akim regularly receives individuals and representatives of legal entities. For 3 months of 2020, a total of 129 people were accepted. In particular, 80 people were at the reception of the district akim, 49 were at the reception of deputies and the head of the district akim's office. Compared to the reporting period last year, it increased by 1.1 times.

Information on working with appeals of individuals and legal entities in the office of the Akim of the Aral region for the first quarter of 2020

I. On requests from individuals.

For 3 months of 2020, local executive bodies received 702 requests, compared to the reporting period last year (3 months of 2019, 1205), the number decreased by 41.7 percent. The district akim's office received 254 appeals for consideration. Of these, 230-appeals of individuals, 24-legal entities. Through the e-government portal, 15 appeals were received, complaints-3 repeated appeals-1. Compared to the reporting period last year (363 applications), the number of applications decreased by 30 percent.

17 appeals were received from higher authorities, 8 of them were taken under special control.

Of the 254 appeals received, 132 were forwarded to lower-level bodies, and 122 were considered in the office. Based on the results of consideration of these applications, all applicants were given explanations within the time limits established by law.

A significant part of the appeals of citizens 158 (62.2%), concerns issues of social support, employment, education and health.

Since the beginning of 2020, 1 seminar was held to clarify the Law of the Republic of Kazakhstan "On the procedure for reviewing Appeals of individuals and legal Entities", methodological assistance was provided in working with appeals. In accordance with the approved schedule, specialists of district departments and offices of the akim of the city, settlements and aul districts involved in the organization of work with citizens ' appeals were trained in the department of documentation support and control.

II. According to the requests received on the blog of the akim of the district. For 3 months of 2020, no electronic appeals were received on the Internet resource of the akim of the district, ( for 3 months of 2019, 5 requests were received).

III. For personal reception of persons. The office of the district akim regularly receives individuals and representatives of legal entities. For 3 months of 2020, a total of 123 people were accepted. In particular, 75 people were at the reception of the district akim, 48 were at the reception of deputies and the head of the district akim's office. Compared to the reporting period last year, it increased by 1.1 times.

Дата публикации

14 мая 2020

Дата обновления

08 января 2026

Тип

Information