Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan Bagdat Musin visited the Kostanay region. The main goal is to get acquainted with the implementation of the Digital Kazakhstan program.
When visiting the Population Service Department No. 1 of Kostanay, the Minister again drew attention to the strict observance of anti-epidemiological measures in PSCs: visits only by prior reservation, mandatory confirmation of the status of each visitor through the Ashyq system, observance of social distance and the mandatory availability of antiseptic agents.
“Many of your visitors come to the self-service sector,” said Bagdat Musin, “I suggest placing small bottles of antiseptic agents on each table. It will be much more convenient than one large disinfectant per sector. A person has worked at the computer, left, the next one comes - he treats his hands and keyboard with an antiseptic and begins to work. This is also a protective antiviral measure. "
Bagdat Musin also noted that at the moment the first Department for servicing the population of Kostanay serves a large number of citizens and in order to improve the quality of service, avoid queues, the minister recommended finding a new building for the central public service center.
In addition, the minister got acquainted with the algorithm for preparing and sending electronic applications from citizens to government agencies, personally testing the possibility of sending an appeal.
“We know that according to the new APPK, a citizen will receive a response to his appeal within 15 days. By sending his appeal to the akimat of Kostanay, he identified some points that need to be improved. If a citizen sent a message through the portal, then the answer will go to his personal account. And if through the akimat or the public service center, you need to come for him again. It is not comfortable. It is necessary to consider the possibility and implement access to the answer via a mobile phone. After all, we indicate our number when we send an appeal. It is convenient, because someone, like me, for example, drew up an appeal in the public service center of Kostanay, and in 15 days I will be in another city. When introducing a new function via SMS-notifications, we will know not only at what stage of consideration in a particular state agency the appeal is, but also then get access to the answer. "
As a reminder, on July 1, Kazakhstan introduced the e-Otinish electronic system (it will control the consideration of applications). The main operator of the e-Otinish electronic application system is the Government for Citizens State Corporation, which is developing the BTS Didgital system. Applications can be submitted in several ways: through the e-government portal, government agencies and public service centers. For this purpose, special centers for receiving applications have been created in PSCs. Since July 1, 5 appeals have already been received through the public service centers of the Kostanay region.