According to the decree of the chief sanitary doctor of the Kostanay region No. 18, from July 5 the public service centers of Kostanay, Rudny and Tobyl will receive clients only by appointment. Booking a queue is a must. This measure was taken to prevent a mass gathering of people and the spread of viral diseases.
Now the public service centers of Kostanay region work from 9.00 to 18.00 on weekdays. On Saturdays, the schedule is twofold: city public service centers work the same from 9.00 to 18.00, regional - from 9.00 to 13.00.
“From July 5, the obligatory advance booking of the queue for visiting 1, 2, 3 Departments for servicing the population of Kostanay, Special Service Center, Public Service Centers of Rudny and Tobyl is returning. In all Public Service Departments (without exception!), Clients will confirm their status through the Ashyq application, - said the director of the branch of the State Corporation “Government for Citizens” NJSC in the Kostanay region, Kanat Tulepuly. waiting for the weekend. Since the public service centers in our region have six days, on Saturday, July 3, they will work on a Saturday schedule, and on Monday, July 5, as expected, from 9.00 to 18.00. "
There are several ways to book a queue at the PSC. The first is through the e-government portal egov.kz (in the section "Online booking of the queue at the PSC" you need to fill in your personal data, select the address of the PSC and the service, indicating the date and time of the visit). So you can use the help of the 1414 contact center operator. When contacting, you need to select "Queue reservation" in the voice menu and book through the operator
Two more booking methods are available on mobile phones. This is the eGovKzBot2.0 bot in the Telegram messenger. In the main menu, you need to select the service "Booking queue at the PSC", enter the IIN, select the settlement where the PSC is located, select the PSC itself, indicating the desired service, the date and time of the visit.
Reservations are also available through the egov mobile app. To do this, you need to download the application, log in and fill in your personal data in the "Online booking queue at the PSC" section, select the PSC, service, date and time of visit.
Advice: you need to arrive 5-10 minutes earlier than the booked time.