According to the instructions of the Head of State, a course has been taken to build a "Hearing State", which is already showing results, eliminating the manifestations of bureaucracy and red tape in the provision of public services.
First. The terms of rendering public services in the field of land relations have been significantly reduced.
If before November 2020, the registration of a land plot took 30 working days, today it takes 15 working days.
Approval of land management projects for the formation of land plots is made within 4 working days, instead of 7 working days.
The decision to change the purpose of the land plot instead of 30 calendar days is made within 13 working days.
The state act can be produced in 4 working days, whereas previously this procedure took 6 working days.
Second. Automation made it possible to design land plots without leaving the house.
In particular, residents of the region have the opportunity to send a petition for granting rights to the requested land plot to each office of the akim of the rural district.
For these purposes, all 197 offices of akims of rural districts of the region are connected to the e-government portal.
The electronic format of the provision allows you to track the timing of the provision of services, which eliminates the risks of their disruption.
So, in the offices of akims of cities and districts of the region, the information system "Monitoring" is installed, which allows you to control the process and stage of providing public services, which "reduces to zero" the violation of deadlines, and also ensures transparency of decisions made.
So, compared to 2019, in 2020, the number of violations of deadlines was reduced by 5 times (in 2019 - 134, in 2020-26)
The third. The benefits of automation have freed citizens from collecting documents that can be obtained through information systems.
Information on identity documents, on the registration of a legal entity, on the registration of an individual entrepreneur, title and identification documents, and on the absence of encumbrances are obtained from information systems.
The fact that the state authorities are actively using these opportunities is evidenced by the results of inspections this year.
For example, over the past period of this year, no violations were detected on the demand for documents that can be obtained from information systems (in the 1st quarter of 2020 - 18).
These innovations have had a positive impact on the level of satisfaction of citizens with public services.
Thus, the number of complaints received by the Department has been reduced by 1.5 times.
The fact that the level of satisfaction of citizens is growing is also evidenced by the conducted sociological studies.
Thus, the monitoring conducted by order of local executive bodies showed that the level of satisfaction of the population in comparison with 2019 increased by 0.11 points and amounted to 9.01 points out of 10 possible.
According to the results of a sociological survey conducted by the research institute "Public Opinion", the highest rating was given to civil servants of the Akimat of Kostanay region (9.08 points).
We believe that these and other measures contribute to further improving the quality and accessibility of public services.
Yermek Sarmuldinov, Chief Specialist of the Department of the Agency of the Republic of Kazakhstan for Civil Service Affairs in Kostanay region