The law" on public services " provides for informing service recipients about the procedure for providing public services by placing subordinate regulatory legal acts that determine the procedure for providing public services at the locations of service providers, State corporations, as well as the web portal of "electronic government" and Internet resources of state bodies.
Central state and local Executive bodies are obliged to immediately provide service recipients with information on the procedure for providing public services with the necessary explanations when they apply, as well as to update it in a timely manner.
In addition, the competence of these state bodies includes ensuring that service recipients are informed in an accessible form about the procedure for providing public services.
At the same time, in practice, there are facts of improper informing by state bodies of citizens about the ways of obtaining public services.
Taking into account the fact that the legislation provides for public participation in reducing the level of offenses, they conduct Public control, which allows you to measure the level of compliance with the regulations governing the provision of public services in the region.
To collect information, the forces of non-governmental public associations are involved, which, under the guise of potential service recipients, turn to the services of the bodies that provide them.
The Department has established close cooperation in this area with the Public Foundation "Civil Alliance of Kostanay region green" and the Project office "Kostanay-adaldyk alany".
The information obtained as a result of Public control is used to improve the quality of public services and increase public satisfaction.
Over the past period of this year, representatives of civil society covered 89 institutions providing public services.
According to the results of the events, 60 violations of the law in the field of public services were revealed, information about which is covered in the media.
In order to eliminate the violations committed, 94 recommendations were sent to the service providers ' bodies, which were fully implemented. 8 officials were brought to disciplinary responsibility.
For example, when conducting Public monitoring In the Department of land cadastre and registration of real estate in the Kostanay district of the State Corporation "Government for citizens", the facts of placing standards of public services in the field of land relations, geodesy and cartography, which have lost their force, were revealed.
At the same time, there are no new Rules for the provision of public services in the field of land relations.
It should be noted that these types of public services are the most popular among the populati