Issues of pension provision are relevant not only among today's pensioners, they are also of interest to the active working part of the population. People have become more competent in planning their future and, of course, are interested in a secure old age. In this regard, they have a lot of issues that we are facing today asked the Director of the Kostanay regional branch of JSC "SPSF" Saul Kazbekova.
How has the coronavirus (Covid-19) pandemic affected the branch's operations this year? How did you manage to serve depositors and recipients during the quarantine?
In March-April, taking into account the current situation with the spread of coronavirus infection (COVID-19), UAPF JSC was one of the first to introduce a number of restrictive measures to protect the lives and health of citizens. In this regard, all divisions of the Fund switched to an updated service mode: some of them worked remotely, while the remaining departments had on-duty employees who made contactless receipt of documents by appointment. Contactless acceptance of documents was carried out for priority (urgent) types of pension services that cannot be obtained remotely: processing applications for the appointment of pension payments in connection with the death of the depositor/ recipient (burial and inheritance); processing applications for the appointment of pension payments in connection with departure for permanent residence outside the Republic of Kazakhstan, and others. We offered and strongly recommended receiving other types of Fund services online via the ENPF mobile app and Personal account on the Fund's corporate website www.enpf.kz.
However, as soon as the epidemiological situation improved, in August-September, all our branches, while observing social distance measures, reopened their doors to our depositors. It's nice that many of them called us and constantly found out about the opening.
I would like to note that despite the restrictive measures, our branch provided 40,939 services. The most popular services for 9 months of 2020 were the following:
issuing statements from the IPS - 12,822 (31 %),
accepting applications for changing Bank details – 10,070 (25%),
concluding agreements on the method of informing – 6,212 (15%),
acceptance of applications for pension savings – 5,178 (12%).
tell Us about the key indicators of the Fund today?
As of October 1, 2020, pension savings in the amount of 12.5 trillion tenge were formed on the accounts of UAPF depositors. For the year from 01.10.2019 to 01.10.2020, the amount increased by almost 1.9 trillion tenge or 20%. In many ways, such an impressive growth was achieved due to the fact that more than 1.08 trillion tenge of net investment income was credited to the accounts of UAPF depositors, which is 598.6 billion tenge more than in the same period last year 2019. And from the date of introduction of the accumulative pension system in Kazakhstan in 1998 to October 1, 2020, net investment income exceeded 5.4 trillion tenge.
The main amount of pension savings was formed at the expense of mandatory pension contributions (OPV) and amounted to 12.2 trillion tenge. The amount of pension savings for mandatory professional pension contributions (PPI) it amounted to 301.9 billion tenge, the amount of pension savings on voluntary pension contributions (DPV) reached 2.14 billion tenge.
The number of individual pension accounts in the UAPF as of October 1, 2020 increased by almost 1.2 million units compared to the same period in 2019.
The largest number of accounts opened for mandatory pension contributions (OPV) – almost 11 million of them, or rather 10,982,963 (an increase of 11% since the beginning of the year). This is followed by accounts formed from mandatory professional pension contributions (PPI) - 521,681 (an increase of 2%), and the number of voluntary pension contributions (VPS) is gradually growing, such accounts in the UAPF are now 56,517 (an increase of 4%).
In Kostanay region as of 01.10.2020 year, the number of individual pension accounts with the savings made:
- accounting OPV - 388 529 accounts with total pension savings 529,4 billion,
- accounting oppv - 28 947 accounts with total pension savings of 14.1 billion,
- on account of DPV – 1 962 accounts with total pension savings of 94.7 million tenge.
How do I open an account with the UAPF?
Currently, to open an individual pension account in the UAPF for accounting for mandatory pension contributions, an individual does not need to apply to the UAPF for the purpose of filing an application. The account is opened in the UAPF information system automatically when the first payment is received. At the same time, the identification of an individual is carried out using personal data specified in the electronic format of the payment order when transferring the pension contribution (sent by your employer), and all the necessary information about the details of the current document is received by the UAPF from the information systems of state bodies.
How can I check the status of my pension savings?
there are several ways to Find out about the status of my savings:
∙ electronic way:
– by e-mail to the address provided in the UAPF;
- through the UAPF Personal account (on the website or in the mobile app) using an electronic digital signature (EDS) or a username and password;
-through a Personal account on the e-government portal using an EDS or using a one-time sms password that will be sent to the depositor's mobile phone number registered in the database of mobile citizens;
* when contacting the UAPF directly in person;
* via postal services (mail messages are received by depositors who have chosen this method of notification and whose postal address in the UAPF database remains up-to-date).
Of course, the fastest way is to get information through the UAPF personal account or the e-government portal. You can also use the updated UAPF mobile app for smartphones and tablets.
How to use your smartphone to track the status of your retirement account. How do I register in the UAPF mobile app?
The ENPF mobile app is a proprietary development of the Fund, which allows you not only to get an extract from an individual pension account, but also to view current indicators for pension assets, contract details, news, addresses and contacts of all branches and service centers. There is also a predictive pension calculator that you can use to calculate your future pension, an online bot that will answer the most frequently asked questions, an opportunity to send an appeal to socially vulnerable segments of the population, and much more.
The UAPF mobile app can be downloaded to your phone for free from Google Play or the AppStore. To register in the mobile app, you can use a one-time password that will be sent to Your mobile phone via SMS.
To access your page in the app, there are also two ways to log in: enter your IIN and password, or use an Electronic digital signature. later, the user can log in to the app using Touch ID for Android and IOS and Face ID for IOS, if available on a mobile device.
The use of the IIN as a login implies the mandatory choice of online information as a way to get information about pension savings. To do this, you need to visit the UAPF office once with an identity document, sign an additional agreement and register on the site enpf.kz.
The ENPF mobile app also has Push notifications. To use this feature, you need to go to the app and enable the "enable / disable push notifications" function in the settings. Now That you have done all this, short pop-up messages will periodically appear on your smartphone screen, which will remind you in a timely manner about the receipt of mandatory and mandatory professional pension contributions.
What recommendations can be given to investors to plan their future?
The tools for planning a prosperous old age that can be used by UAPF depositors are diverse. First of all, of course, it is regular pension contributions as a guarantee of a good pension. The second advice is to start working, formalize your employment relationship: under an employment contract (if it is a permanent job) or under a civil contract (if the work is temporary, for example, project mode, freelance). In the first case, the employer (legal entity, contribution transfer agent) is required to transfer pension contributions in the amount of 10% of the employee's income, in the second case, if You work under a GPH contract, the employer must transfer 5% of the income this year. The receipt of these contributions must be constantly monitored. Moreover, the UAPF provides all the features for this: an electronic newsletter, a personal account on the site enpf.kz, a mobile app that is constantly updated, for example, recently appeared the necessary function-push notification of receipt of contributions.
In addition, you can make voluntary pension contributions by opening an IPS in the Fund and, having determined a comfortable amount for yourself, invest it monthly to your account. It is not so much the size of deductions that is important here, as their regularity.this is what ultimately determines whether our pension basket will be full or not.