Now, when booking a queue at a public service center, service recipients can see the free time for booking. Whereas before, the booking list displayed the time regardless of whether it was busy or not. This caused certain inconveniences, since I had to leave the menu and re-select my free time.
Also on the egov.kz portal a new function for rebooking the queue has been launched. If there is an active reservation, a citizen can rebook his turn and free his time and date for others, if for some reason he cannot come to the PSC.
To exclude the possibility of booking by the same person several time windows for several days in a row, citizens can now take one booking only once every 10 days. At the same time, a reservation in a special PSC and a regular PSC will not be counted in the aggregate, the client will have the right to apply once to the Auto PSC and the PSC within 10 days.
At the same time, it should be noted that the owner of the car, who acts as a seller, must book a queue at the special CSC.
These measures have already made it possible to unload the booking queue and enable more citizens to receive services.
The indicated modifications of the booking service were carried out by the operator of the egov.kz portal - National Information Technologies JSC on the initiative of the Government for Citizens State Corporation. The basis was the analysis of citizens' appeals carried out by the Government for citizens and the results of the focus group test work, which revealed the need for technical improvements to the online queue booking.
It also became possible to book two types of services in one working day for one IIN, one of which is documentation. For example, if earlier a citizen could receive only one type of service in one day, by the way, receive an identity card, now, in addition to an identity card, he can receive another type of service to choose from.
In addition, now egov.kz users will be able to see the queue booking status in their personal account on the e-government portal.
Recall that after the end of the state of emergency in the public service centers of Kazakhstan, you can only get "paper" services that are not available online. To do this, you need to book a queue at the public service center in advance on the egov.kz portal or using the eGovKzBot2.0 telegram bot.
This is aimed at eliminating the congestion of citizens and minimizing the risk of virus infection.