NAO "State Corporation "Government for Citizens" together with Halyk Bank implemented a service for booking a queue at the PSC and receiving a digital coupon via QR through the Halyk application.
In order to book a queue at the PSC, it is necessary to select "Public Services" on the main page of the application, then "Booking a queue at the PSC". Next, the system will offer to select the city, PSC, purpose of the visit, date and time of the visit. Upon arriving at the PSC, the client will be able to scan a QR on a sticker located at the reception desk and receive an electronic digital coupon.
"Visitors to the PSC complain that they are not always given an electronic queue ticket. In order to avoid such problems, we have implemented an alternative way of booking a queue, as well as a guaranteed opportunity to receive a ticket. In addition, since the beginning of the year, more than 600 thousand people have applied to booking centers and received paper coupons. Now we are moving away from paper coupons, and citizens will be able to receive an electronic one by showing it to a PSC employee on their smartphone or gadget," said Suyenish Abdildin, Chairman of the Management Board of the State Corporation.
"This is the result of another collaboration of Halyk developers with colleagues from the State Corporation "Government for Citizens" and the Ministry of Digital Development, Innovation and Aerospace Industry. Like all our implemented services, it is designed to serve Halyk customers as a reliable tool for planning and managing their time. I also want to note that we, as the first bank to implement ESG standards, always advocate saving resources. An electronic ticket on the smartphone screen will be an excellent alternative to paper coupons," Nariman Mukushev, Deputy Chairman of the Board of Halyk Bank, commented.
It should be noted that booking a visit to the PSC in advance helps to significantly save the time of service recipients. So, since the beginning of the year, about 6 million citizens have applied to the country's PSC, 10% of them have pre–booked a queue.
By the way, you can also use the service by calling 1414, via the telegram bot EgovKzBot2.0, the Mobile PSC application, eGov mobile and the e-government portal.