The Unified Accumulative Pension Fund has provided 15 million services to its depositors since the beginning of 2021 in the period from 01.01.2021 to 01.05.2021. This is 39% more than in the same period last year in 2020.
More than 11.1 million services were rendered in electronic format, which is 74% of the total volume of services. Compared to the previous year, there was an almost twofold increase in the popularity of online services. The second most popular method of providing services is the automatic format (non-explicit requests). Its share is 14.5% or 2.2 million services.
About 1 million services were provided to depositors directly at the Fund's service offices. In 183 service points across Kazakhstan, 968.3 thousand services were provided to depositors in the four months of 2021, which is 321 thousand services (or 49.6%) more than last year.
The joint project of JSC "UAPF" and JSC "Kazpost" to provide services in remote settlements in the offices of the national postal operator continues to gain popularity. Recall that the following types of operations can be performed in the divisions of "Kazpost"::
submit an application to change (supplement) the additional details of the depositor (recipient) (details of the identity card, phone number, email and postal addresses);
sign an agreement on changing (defining) the method of informing (including for obtaining access to the services of UAPF JSC in electronic format).
In total, since the beginning of the year on May 1, these operations in the branches of the postal operator have been used 5.5 thousand times.
Off-site service departments are no less popular with depositors. They work in compliance with strict sanitary and epidemiological measures, while preliminary consultation is carried out (including checking for the possibility of receiving services online). If there is a need for on-site services for processing applications for opening individual pension accounts for accounting for mandatory professional pension contributions (including applications for joining the contract on pension provision at the expense of a mandatory professional pension contribution) and servicing depositors (recipients) belonging to the category of socially vulnerable segments of the population (persons with disabilities of groups 1 and 2), the Fund's specialists carry out on-site visits in compliance with all sanitary and epidemiological measures. During the field service, 20,043 operations were performed as of May 1, 2021.
The UAPF pays special attention to the provision of high-quality consulting services and the development of information channels for depositors and recipients of the Fund. In the four months of 2021, the number of requests from depositors via feedback channels doubled compared to a year earlier. As of May 1, 2021, there were about 714 thousand requests, and by May 1, 2020, there were only 440.8 thousand requests.
We remind you that depositors and UAPF recipients can get advice in the call center at 1418 (call in Kazakhstan is free), and you can also get advice on the corporate website www.enpf.kz, via chatbot in WhatsApp and Viber by phone number +7 777 000 14 18 Facebook Instagram, Facebook, VKontakte, Twitter, Telegram, Odnoklassniki, and the official pages of the UAPF in the social networks Instagram, Facebook, VKontakte, and Odnoklassniki.