According to the register of public services of 18 September 2013, approved by the Government Decree No. 983, a branch of the KSU GAKO Directorate of information, public services and archives of the akimat of Kostanay region "Karasu district state archive" is the public service "Issuance of certificates, copies of archival documents archival or statements."
In 2020, the district archive provided public services in the amount of 1352, including through the portal "Electronic Government" - 1058, this is 78.2% of the total; through the State Corporation "Governments for Citizens" (PSC) – 92, this is 6.8%, including services provided in the archive (postal communication) – 202, this is 15%; in person-0.
Of the 1,352 (2019, 1,672) services rendered to individuals, 1,178 (2019, 758), services rendered to legal entities, 174 (2019, 914).
The number of services rendered is 1,672, including 758 for individuals, 914 for legal entities, and 0 for individual entrepreneurs.
Citizens of the Republic of Kazakhstan were provided with 1157 services, countries of the far and near abroad (CIS) - 195 services.
Specialists of the archive state service " Issuance of archival certificates, copies of archival documents or archival extracts» it is provided to service recipients in accordance with the requirements of the state service standard, in accordance with the Law of the Republic of Kazakhstan "On State Services". When providing the state service "Issuance of archival certificates, copies of archival documents or archival extracts", the archive employees are not allowed to violate the rights of service recipients.
In order to reduce the reception of documents in person in the archive and by e-mail, the head and specialists of the archive conduct an explanatory conversation with service recipients, with visitors to the archive about the procedure for providing public services and the benefits of obtaining public services through the PEP and the State Corporation "Government for Citizens".
On the website of the district akim posted work schedule archive, contact information indicating the responsible specialists archive for the public service "Issuance of certificates, copies of archival documents or archival statements", the procedure for rendering the state service "Issuance of certificates, copies of archival documents archival or statements."
In the branch of KSU GAKO Directorate of information, public services and archives of the akimat of Kostanay region "Karasu district state archive" for the availability of information to customers on the issue of providing public service information on the two information stands, and procedure of appeal on issues of rendering state services, passport services, examples of applications, Handbook on business process of providing public services, contact details with full name and working phone numbers of the heads of district and regional archives, an information brochure about the state service provided, the working hours of the Karasu district State Archive, the standard of the state service "Issuance of archival certificates, copies of archival documents or archival extracts" as amended on May 29, 2020, No. 159.
Housed in a building of the State Corporation "Government for citizens", SCPP, in public places, brochures service "Issuance of certificates, copies of archival documents or archival statements» through the portal of "Electronic government".
There is a constant daily monitoring of compliance with the business process, timely registration and high-quality, reliable execution of received applications.
On a regular basis is advice to the staff Karasu Department "State Corporation for citizens" in order to avoid violations of terms of services and complaints on implementation of the state service "Issuance of certificates, copies of archival documents archival or statements."
The head conducts daily internal control over the provision of the state service "Issuance of archival certificates, copies of archival documents or archival extracts", compliance with the deadlines for the provision of public services, the quality and reliability of the provision of public services, and analyzes non-core and related responses.
In order not assumptions of violation of the terms of the public service under the leadership and specialists of the archive is the possibility of extending the provision of public services not more than 30 calendar days according to the standard of the public service "Issuance of certificates, copies of archival documents archival or statements."
Measures are envisaged and implemented to prevent corruption offenses, improve the quality and accessibility of the provision of the state service "Issuance of archival certificates, copies of archival documents or archival extracts", take measures to increase the share of public services on an alternative basis through the State Corporation "Governments for Citizens" and the portal "Electronic Government".
In 2020, the archive staff conducted seminars with specialists of the State Corporation "Governments for Citizens" to improve the quality and accessibility of the provision of the state service "Issuance of archival certificates, copies of archival documents or archival extracts" through Unified portal of public services www.egov.kz. Meeting with the public to increase the share of services provided in electronic form. Shares of the population by distributing leaflets about the benefits of receiving the state service "Issuance of certificates, copies of archival documents or archival statements" through the portal of "Electronic government", total for the year branch held 9 events information, with coverage in the amount of 79 people.
On a daily basis, employees of the archive consult with visitors (service recipients) on the procedure for providing the state service "Issuance of archival certificates, copies of archival documents or archival extracts" through the web portal "Electronic Government".
On a monthly basis monitor the quality of public service delivery and compliance with the PPA; also on a daily basis, monitors the timing of the provision of public services through IP "PSC Monitoring". The branch has a self-service sector for the population.
Violations of the deadlines for the execution and issuance of archival certificates, copies of archival documents or archival extracts, as well as complaints from service recipients were not received.
Head Storozhuk