How do the branches of the SPSF in August?

In order to ensure the safety of the population and employees in the conditions of quarantine, the Unified accumulative pension Fund (UAPF) has organized the following modes of operation of its regional branches.

Full-time service by appointment is provided in eight regional branches - in Aktobe, Atyrau, Zhambyl, West Kazakhstan, Kyzylorda, Mangistau, Pavlodar and North Kazakhstan regions, as well as in the regional branch in the city of Zhezkazgan and in the city of Nur-Sultan (in the branch at the address Ave. Republic 4).

You can make an appointment on the corporate website enpf.kz, literally in two or three clicks. You need to go to the "Electronic services" tab on the main page of the site, then click on the banner "Book a queue for service", after which you can choose a convenient time for you to visit the branch.

Branches are open on weekdays from 9: 00 to 18: 00, and Saturday and Sunday are weekends. During the break from 13:00 to 14:00, the operating rooms are closed for airing, wet cleaning and disinfection/quartz treatment. There are also two technical breaks of 15 minutes in the first and second half of the day for disinfecting work surfaces, chairs, door handles, handrails, etc., and airing the premises.

In other regions, a number of restrictive measures are in effect until August 31, taking into account the regional situation. SAPF offices, provide remote services, and services for the contactless reception of documents.

Contactless branch service is available on weekdays from 9: 00 to 18:00 with a break from 13:00 to 14: 00. Addresses of branches that operate in contactless mode are available on the website enpf.kz.

On-duty employees of the Fund, by appointment, carry out contactless acceptance of documents for services that cannot be obtained in electronic format, subject to strict sanitary and epidemiological measures and social distancing. Services that cannot be obtained online include:

- registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (burial);

- registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (inheritance);

- registration of applications for the assignment of pension payments in connection with permanent residence outside the Republic of Kazakhstan;

- making applications for the transfer of pension savings from JSC "UAPF" to insurance organizations;

- registration of applications for the appointment of pension payments in the presence of an established disability of group I/II indefinitely;

- registration of an application for opening an individual pension account for accounting for mandatory professional pension contributions, including applications for joining the contract on pension provision at the expense of mandatory professional pension contributions.

Other types of ENPF services, such as obtaining an individual pension account statement, changing Bank details, entering into pension security agreements based on voluntary pension contributions, etc., can be obtained online from the comfort of your home via the ENPF mobile app and Your personal account on the corporate website www.enpf.kz (step-by-step instructions on how to get electronic services are attached in the relevant sections).

In the regions of the UAPF, field service is also organized in compliance with strict sanitary and epidemiological measures. In this case, a preliminary consultation is carried out (including checking for the possibility of receiving services remotely, without leaving). When providing on-site services to citizens, services are provided for processing applications for opening individual pension accounts for accounting for mandatory professional pension contributions (including applications for joining a pension agreement at the expense of mandatory professional pension contributions). Also, depositors (recipients) belonging to the category of socially vulnerable segments of the population (disabled 1-2 groups with disabilities indefinitely) are served in compliance with sanitary and epidemiological measures.

Employees of the UAPF are always ready to provide advice to depositors (recipients) on the issues of the funded pension system and remote support for obtaining electronic services through:

1) phone calls from the duty officers of regional offices (the list is available on the website enpf.kz);

2) contacting the call center using the short number 1418;

3) chat bot in Whats app and Viber by number +7 777 000 14 18;

4) online consultant on the corporate website www.enpf.kz;

5) sending requests by email enpf@enpf.kz;

6) social media accounts: Instagram, Facebook, Vkontakte, twitter, Telegram, Classmates.

Additionally, it is provided to receive services with sending a package of documents by mail (Kazpost JSC) with the possibility of preliminary online verification of documents on the corporate website of the UAPF.

A list of all branches of UAPF JSC and their operating modes is available on the UAPF website.