The Agency of the Republic of Kazakhstan for civil service Affairs and anti-corruption in cooperation with the Department for ensuring the activity of courts under the Supreme Court of the Republic of Kazakhstan (office of the Supreme court of the Republic of Kazakhstan) launched the Digital agent system. The advantages of this application are that the service recipient can assess the quality of public services in real time. And the service provider can quickly and in one click respond to the received request or complaint.
Any service recipient, through "Play Market" or " AppStore "can download the mobile application" Digital Agent " on their smartphone, register and evaluate the quality of services provided using a 5-point system. In addition, service recipients are given the opportunity to send photos and videos (long queues, rude attitude of staff, etc.) and leave comments.
All received complaints and suggestions are processed in the feedback format and in the shortest possible time responsible persons provide assistance in solving problems.