Public Service Standard

26 мая 2023

On amendments and additions to the Order of the Minister of Health and Social Development of the Republic of Kazakhstan dated May 5, 2015 No. 320 "On approval of the Rules for the appointment and payment of state targeted social assistance and the provision of a guaranteed social package"

Announcement

17 февраля 2022

Announcement of the program (Orleu)

Public Service Standard

14 февраля 2022

The standard of the state service "Appointment of state targeted social assistance"

How to get help to reduce the debt burden?

According to paragraph 1 of Article 33 of the Law of the Republic of Kazakhstan "On Banks and Banking Activities in the Republic of Kazakhstan "(hereinafter – the Law), relations between banks and their customers are carried out on the basis of contracts, unless otherwise provided by the legislation of the Republic of Kazakhstan.

In accordance with paragraph 3 of Article 7 of the Law, interference in any form by State bodies and their officials in the activities of banks is prohibited, except in cases expressly provided for by the legislation of the Republic of Kazakhstan.

In accordance with the specified requirements of the legislation, local executive bodies do not have the right to oblige banks to take actions
to change the terms of repayment of the Borrower's bank loan (in particular
, to reduce the interest rate, change the payment schedule, grant deferred payments, debt forgiveness, etc.).

In connection with the above, you need to contact the bank where the loan was received, with a statement about changing the terms of repayment of the loan.

If the bank refuses to satisfy the application, you can apply to other banks with an application for refinancing the specified loan within the framework of internal banking programs.

How to get targeted social assistance?

In accordance with the Law of the Republic of Kazakhstan "On State Targeted Social Assistance", the right to targeted social assistance is granted to citizens of the Republic of Kazakhstan, oralmans, refugees, foreigners and stateless persons permanently residing in the Republic of Kazakhstan, with an average per capita income not exceeding the poverty line (CB -22792 tenge per family member for the previous quarter).

On the issue of providing targeted social assistance, you must contact the employment center of the population, at the place of permanent residence, with a standard application and an identity document for identification, or contact the E-gov web portal of the "Electronic Government".

When applying, you will be given a full consultation, and the issue of appointment (refusal) will be considered, in accordance with the current legislation of the Republic of Kazakhstan.