Report on the work of the State Institution "Apparatus of Akim of the Smirnovsky rural District" for the provision of public services for 2021

1. General provisions.

1) Information about the service provider.

The state institution "Akim's Office of the Smirnov Rural District" carries out its activities in accordance with the Constitution and laws of the Republic of Kazakhstan, acts of the President and Government of the Republic of Kazakhstan, other regulatory legal acts, as well as Regulations.
According to the Law of the Republic of Kazakhstan "On Administrative Procedures", the state service is the activity of state bodies aimed at meeting the needs of individuals and legal entities.
The Register of Public Services, which includes 5 services provided by central and local executive bodies, was approved by Order No. 39/NK of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020.

2) Information about public services.

The apparatus of the akim of the Smirnovsky rural District in 2021 provided the following types of public services:
1. Issuance of a decision to change the purpose of the land plot,
2. Provision of a land plot for the construction of an object within the settlement,
3. Acquisition of rights to land plots that are in state ownership, which does not require bidding (contests, auctions),
4. Sale of a land plot to private ownership at a time or in installments,
5. Queuing for a land plot.
Public services are provided to service recipients free of charge. Rules and standards have been approved for all services provided in the State Institution "Akim's Office of the Smirnovsky Rural District".

3) Information about the most popular public services.

1. "Acquisition of rights to state–owned land plots that do not require bidding (tenders, auctions)" for the reporting period – 3 services, (2020 - 1 service);
2. "Changing the purpose of the land plot" - 0 services (2020 -0;
3. "Provision of land for the construction of an object within the settlement" - 0, (2020 -0)
During the year, in the self-service corner, residents of the district independently received such services as: "Issuance of a certificate confirming that the applicant (family) belongs to recipients of targeted social assistance", "Issuance of a certificate for determining the address of real estate objects in the territory of the Republic of Kazakhstan", "Issuance of a certificate of registration as unemployed", "Issuance of a certificate on the absence (presence) of immovable property of an individual", "Issuance of a certificate of the presence or absence of a criminal record", etc.
2. Work with service recipients.
1) Information about the sources and places of access to information on the procedure for the provision of public services.
Information on the procedure for the provision of public services is posted in the information and legal system of regulatory legal acts of the Republic of Kazakhstan "Adilet", on the Internet resource of the Karabalyk District, poster material in the building of the office of the akim of the rural district, which contains information for visitors about the possibilities of obtaining public services through Public Service Centers, the portal of "Electronic Government", in the media mass media - the district newspaper "Aina". There is a "Self-service Corner" for receiving services independently through the portal of "Electronic Government", an information table with a list of public services, basic concepts, general provisions, descriptions and procedures for the provision of public services, located in an accessible place for public viewing in the state and Russian languages.
2) Information on public discussions of draft standards of public services.
According to Article 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", public discussions of draft standards of public services are not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts.
3) Measures aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
The office of the akim of the Karabalyk district provided coordination and general methodological guidance, monthly monitoring and control, as well as interaction with higher authorities on the provision of public services.
Explanatory work among the population is carried out on an ongoing basis through the WhatsApp messenger, as well as on the akim's pages on social networks, to optimize and automate the processes of providing public services in terms of the possibility of obtaining public services through Public Service Centers, the E-Government portal and the eGov mobile mobile application.
The quality control of the provision of public services, assessment and public monitoring of the quality of public services is based on the principles of:
1) legality;
2) objectivity;
3) impartiality;
4) reliability;
In order to increase the level of satisfaction of the population with the quality of public services, public land services were transferred to an electronic format, which the residents of the rural district were informed about. Public services in electronic format make it easier for citizens to receive them.
Explanatory work is being carried out among the population about obtaining an EDS to work on a PEP.
In order to further improve the quality of public services provided by the akimat of the rural district and create favorable conditions for service recipients, we consider it appropriate:
- carry out work to prevent violations of the deadlines for the provision of public services;
One of the criteria for evaluating the effectiveness is the timely and high-quality provision of services, increasing the level of satisfaction of citizens.
In 2021, at meetings with the akim of the rural district, at legal general education meetings with the population, as well as during explanatory work through the WhatsApp messenger, the following issues were considered:
"Informing service recipients about the procedure for providing public services";
"Ensuring accessibility, improving control and quality of public services";
"On public services provided through the State Corporation and the PEP";
"Report on public services rendered" quarterly;
"On the activities of a state institution in the provision of public services";
"On the provision of public services to the population of the district";
"On the work of specialists of the Akim's office of the Beloglinsky rural District on the provision of public services";
"About connecting to the eGov mobile mobile app";
"Explanations on public services in the field of land relations".
3. Activities to improve the processes of providing public services.
1) Results of optimization and automation of the processes of rendering public services.

Optimization and automation of public service delivery processes was not carried out in 2021.

2) Measures aimed at improving the skills of employees in the provision of public services.

In 2021, no one took advanced training courses in the provision of public services.

3) Regulatory and legal improvement of the processes of rendering public services.

There was no regulatory improvement in the processes of rendering public services in 2021.
4. Control over the quality of public services.
1) Information on complaints of service recipients regarding the provision of public services.
The office of the akim of the rural district received no complaints from individuals and legal entities on the provision of public services.

2) The results of internal control over the quality of public services.
The office of the akim of the rural district generates a monthly report on internal control over the quality of public services provided, followed by its submission to the office of the akim of the Karabalyk district. During the reporting period of 2021, there were no violations of deadlines in the provision of public services.

3) The results of the quality control of the provision of public services conducted by the authorized body for the assessment and control of the quality of public services.

In accordance with the order on the appointment of a control event dated October 15, 2020 No. 45 of the State Institution "Akim's Office of the Karabalyk district", a control event was held on compliance with the legislation of the Republic of Kazakhstan in the provision of public services for 2020, according to the results of which four recommendations were made, the recommendations were taken into account.

4) The results of public monitoring of the quality of public services.

There was no public monitoring of the quality of public services in 2020.

5. Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services.

In order to increase the level of satisfaction of service recipients with the quality of public services, purposeful work is being carried out.
- prevention of violations of the deadlines for the provision of public services;
- timely informing the population about the procedure for the provision of public services through stands, WhatsApp messenger, mass media and official Internet resources, holding seminars with specialists;
- carrying out activities to popularize and inform service recipients about the possibilities of obtaining public services through the State Corporation, the portal of "electronic government".