Annual report State of activity " Apparatus akim Toguzakskogo rural district " on the provision of public services for 20 20 year

1. General Provisions.

1) Information about the service provider .

State Institution " Akim 's Office of Toguzak Rural District ", village T oguzak , st. Steppe , 8 , tel: 8-714-41- 7 - 90 - 37 .

2) Information about public services.

According to the Register of Public Services, the number of public services provided by the Akim's Office of Toguzak Rural District is 8

1. Provision of free transportation to educational organizations and back home for children living in remote rural areas.
2. Enrollment of preschool children (up to 7 years old) for referral to preschool organizations.
3. Issuance, acknowledging her   affiliation of the applicant (family) to the recipients of targeted social assistance.
4. Provision of a land plot for the construction of an object within the boundaries of a settlement.
5. Acquisition of rights to land plots that are in state ownership, which does not require tenders (tenders, auctions).
6. Issuance of a decision to change the purpose of the land plot.
7. "Sale of land to private ownership at a time or by installments", the standard of public services.
8. "Queuing up for receiving a land plot"

Rules and standards have been approved for all services provided in the State Institution " Akim 's Office of the Toguzak Rural District".

3) Information about the most popular government services.

According to the results of the analysis, in 2020 the akim's office of the rural district provided 15 public services, of which:

1. "Acquisition of rights to land plots that are in state ownership, which does not require tenders (tenders, auctions)" for the reporting period - 9;
2. "Change of the designated purpose of the land plot" - 0;
3. "Provision of a land plot for the construction of an object within the boundaries of a settlement" - 2 in the apparatus of akim of the rural district; 4- public services through the State Corporation   "Provision of a land plot for the construction of an object within the boundaries of a settlement".

During the reporting period, there were five motivated refusals.

2. Working with service recipients .

1) Information about sources and places of access to information on the procedure for the provision of public services.

        The Akim's Office of Toguzak Rural District has a stand with normative legal acts and information and reference materials on the provision of state services;

        In the Karabalyk region, there is a Department of the Karabalyk Department "Population Service Center" - a branch of the Non-Commercial Joint Stock Company "State Corporation" Government for Citizens "in the Kostanay region, where there is a self-service sector" Connection Point ", in which each client can receive an electronic service independently, or from with the help of an employee - a consultant.

         2) Information on public discussions of draft public service standards.

         According to Art. 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services", holding public discussions of draft standards of public services is not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance , settlements, villages, rural districts.

3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).

On the part of the akim's apparatus of the Karabalyk region, coordination and general methodological guidance, monthly monitoring and control, as well as interaction with higher authorities on the provision of public services were provided.

The measures taken to ensure transparency in public service delivery process: the building of akimat on the information m stand placed a list of services provided stating the name responsible official , fitted at the Golok self-service, a computer with a connection to the portal of "electronic government" to provide public services to citizens, training and assistance to citizens to receive public mustache meadow exerting e t a specialist unit akim Toguzakskogo rural district , is responsible for the provision of services.

3. Activities to improve the processes of rendering public services.

1) Results of optimization and automation of public service delivery processes.

Optimization and a vtomatizatsiya public service delivery processes 20 20 was not conducted year. 

2) Activities aimed at improving the qualifications of employees in the provision of public services.

In the 20 20 year one person was the course 's training in the provision of public services .  

3) Regulatory and legal improvement of the processes of rendering public services.

Regulatory process improvement of public services 20 20 did not have the year.

4. Control over the quality of the provision of public services.

1) Information about complaints of service recipients regarding the provision of public services (appendix).

Uslugopoluchateley complaints concerning the provision of public services 20 20 have been reported year.  

2) Results of internal control over the quality of public services.

In the apparatus of the akim of the rural district, a report on internal control over the quality of public services provided is monthly formed , followed by its submission to the apparatus of the akim of the Karabalyk region. For the reporting period of 2020, there were no violations of the terms in the provision of public services.

By ontroln s event I have to comply with the legislation of the Republic of Kazakhstan in the sphere of provision of public services in 2020 were not carried out .

3) Results of control over the quality of the provision of public services, carried out by the authorized body for the assessment and control over the quality of the provision of public services.

In the 20 20 year audits and the competent authority to assess and monitor the quality of public services have not been conducted.

4) Results of public monitoring of the quality of the provision of public services.

Public monitoring of the quality of the provision of public services in 20-20 was not carried out.

5. Prospects for further efficiency and increased satisfaction of service recipients with the quality of public services.

 In order to increase the level of satisfaction of service recipients with the quality of the provision of public services, the apparatus of the akim of the rural district is conducting purposeful work. So, in 20 20 year to the device Akim Rural District on improving the availability and quality of public services , which provides :   

- prevention of violations of the terms for the provision of public services;   

- timely informing the population about the procedure for the provision of public services through stands, media and official Internet resources ;    

- Carrying out events to popularize and inform service recipients about the possibilities of obtaining public services through the State Corporation , the portal of "electronic government" ;   

- advanced training of employees in the provision of public services.   

Appendix to the standard form

reports on the activities of central government bodies,

local executive bodies of regions, cities of republican

values, capital, districts, cities of regional significance,

akims of districts in the city, cities of district significance, settlements,

villages, rural districts on the provision of public services

The form

Information

on complaints from service recipients regarding the provision of public services