Press release
"Deception Cloud: a repository emptying wallets"
Center for Forecasting Criminal Threats and Public
Safety Risks of the Committee on Legal Statistics and Special Accounting
The Prosecutor General's Office warns about a new Online fraud scheme aimed at users of cloud services.
According to foreign sources
(https://www.theguardian.com/money/2026/apr/12/apple-icloud-storage-scam-emails,
https://lenta.ru/news/2026/04/13/apple-scam /, https://www.obozrevatel.com/ekonomikaglavnaya/economy/moshenniki-atakuyut-vladeltsev-iphone-kak-dejstvuet-novaya-shema.htm
Hackers are massively sending fake
emails, SMS messages, and notifications to iPhone users about allegedly overflowing
iCloud cloud storage.
The notifications mention account blocking and possible
deletion of photos, videos, and documents.
The messages completely mimic the official notifications
of popular services, including cloud platforms, which creates the illusion
authentication and pushes the user to take action.
To enhance the urgency effect, users are offered to click
on the link and increase the storage capacity, update payment data, or
restore access.
By clicking on the link, potential victims are taken to a phishing
site that copies the original services, where the entered usernames,
passwords and bank data become available to cybercriminals.
This way can be sent notifications about various
the cloud storage services (Google Drive, cloud Mail.ru, Yandex Disk, etc.).
Given that this type of threat is beginning to spread,
it is recommended:
- exclude clicking on links from SMS, emails and
instant messengers with "urgent" notifications;
- check the status of cloud storage only through official
applications or websites;
- do not enter usernames, passwords and bank details on third
-party pages;
- enable two-factor authentication on all cloud and
email accounts;
- use unique and complex passwords for different services;
- if hacking is suspected, immediately change the password and end all
active sessions.
Remain vigilant: check any messages about data deletion
or account blocking only through official
services.
New land rental and sale services are available through the EGCN
Since January 2026, three land relations services have been automated in Kazakhstan. According to the Government for Citizens State Corporation, it is now possible to change the purpose of land online, extend its lease term and purchase a plot of land.
Thus, the state service for changing the purpose of a land plot in an online format has now become available. changes in the purpose of the land plot. For example, if the land is designed for agriculture, and the owner is planning construction, you can apply for a change in the purpose of the land remotely.
An online lease extension service has also become available. If the lease period is coming to an end, you can apply for an extension online within 90 days.
In addition, the procedure for selling a land plot into private ownership has been digitized. Land can be purchased online, either in a lump sum or in installments, which simplifies the registration of ownership rights.
The services are provided through the integration of the EGCN information system, the e-government portal and local executive bodies. This allows you to bring key processes online and make it easier to track their status in the system.
Automation of services is carried out as part of the development of the Unified State Cadastre of Real Estate information system and reflects the general course towards digitalization of public services. In the context of the Year of Digitalization and Artificial Intelligence, the State Corporation is gradually converting public services to an online format, including in the field of land relations, making it easier for citizens and businesses to receive them.
Government services with individual support: how the Personal Manager service works
More than 60 thousand citizens preferred to receive public services without waiting and with personal support in 2025. The Personal Manager service is available both in front offices and in a home visit format, according to the Government for Citizens State Corporation.
The Personal Manager service operates in all public service centers, including specialized ones, and provides priority service. To receive it, you must contact the reception desk where the contract is concluded, after which a specialist accompanies the recipient at all stages of paperwork.
The cost of services in public service centers is 5,697 tenge, in specialized centers - 6,306 tenge.
For citizens who cannot visit public service centers for various reasons, the format of a personal manager's home visit is provided. The specialist arrives by prior request at an agreed time and place. The cost of on-site service is 7,447 tenge and includes organizational and logistical costs.
In an on-site format, the service is provided for public PSC services, with the exception of passport, identity card, driver's license, and vehicle re-registration.
The service is especially in demand among parents with young children, citizens with busy work schedules and entrepreneurs, while any applicant can use it at will. This format allows you to plan the service in advance and minimize the waiting time.
You can apply for a personal manager's visit on the official website of the State Corporation by going to the "Services for citizens" section and selecting the "Personal manager's home visit" subsection. Next, click the "Submit a request" button and fill in the required information. After sending the form, an SMS with a confirmation code is sent to the phone number. Within one business day, the operator contacts the applicant to clarify the details and coordinate the departure time.
In addition, you can get advice and submit a request through the Unified Contact Center 1414. After the consultation, the applicant is sent an SMS with an individual link to apply for a personal manager.
It should be noted that the State Corporation continues to introduce services that take into account the needs of customers and simplify interaction with the government.
Mobile PSC: how many services Kazakhstanis receive through the app
Public services in Kazakhstan continue to go digital. Today, there are 1,448 public services in the registry, of which 1,278 are available online. One of these digital channels is the PSC mobile application, which implements 18 services, including 79 types of video call services, according to the Government for Citizens State Corporation.
According to the State Corporation, in 2025, the PSC mobile application was installed by more than 2 million users, and since the beginning of 2026, about 370 thousand more people have joined them. Through the application, citizens book a queue in advance, choose a convenient date and time of the visit, receive electronic QR coupons, check the status of submitted applications and track the delivery of finished documents.
One of the most in-demand services remains the receipt of a digital coupon. Since the launch of the service, over 3.5 million e-coupons have been issued, which has improved the efficiency of the centers and simplified the planning of visits.
The application also supports remote service formats. Users can track the delivery of documents online, as well as use the Video Service, which allows them to get advice or arrange a service via video call with a specialist without visiting the department.
Some of the transport procedures have also been digitized. The application provides registration of a car purchase and sale agreement, checking the history of a car, ordering state license plates and taking exams to obtain a driver's license.
According to the State Corporation, the PSC mobile application has become one of the key tools for online interaction with the public, and, as part of the year of digitalization and artificial intelligence, it will reflect the company's further course on digitalization of processes and automation of public services, providing a more convenient and accessible format.
Digital literacy in PSC: free education for citizens started in Astana
The PSC in Astana is turning not only into a place to receive public services, but also into a platform for the development of digital literacy. The Government for Citizens State Corporation has launched free offline training for the population in Astana, aimed at improving the skills of receiving public services online and confidently using digital services.
The training is organized by the Tanym Corporate training center of the State Corporation with the participation of National Information Technologies JSC and is conducted in a practical format. Experts show step by step how to use the portal. eGov.kz , A single platform for the Internet resources of government agencies and the mobile applications "PSC" and "eGov Mobile", as well as how to receive the services in demand online in everyday life. The topics of the classes are formed on the basis of frequently asked questions from citizens.
The program is being implemented as part of the digitalization initiatives outlined in the President's Address. At the same time, the training supports the introduction of a new concept of the "Digital Office of the Population" – a modern service model based on the "Apple Store" principle, focused on digital services and consulting support. This format helps citizens to receive services faster and master their online registration on their own.
It should be noted that the training is being implemented in a pilot format: in the first quarter, classes are held in the capital, and in the second quarter it is planned to expand the project to the regions of the country.
Training is provided free of charge, on a regular basis in Astana – every Wednesday and Friday from 10:00 to 12:00 in the department of the Nura district at 4 Kerey and Zhanibek Khandar streets. Admission is free.
The online license plate ordering service has been introduced in the PSC mobile application
The Government for Citizens State Corporation announces the launch of a new digital service in the PSC mobile application – online ordering of state registration plates.
Since January 1, 2026, in accordance with the amendments to the Tax Code of the Republic of Kazakhstan, the list of available vehicle registration plates has been expanded. It includes the so-called "desirable" and "mirrored" numbers, which is associated with the growing interest of citizens and the need to expand the possibilities of choice when registering cars.
In order to increase the availability of the service, the possibility of selecting and ordering state license plates through the PSC mobile application has been implemented as an alternative "window" for accepting applications online. The new service allows citizens to apply for a license plate with the desired combination remotely, without visiting specialized data centers in person.
The application is completed entirely in online format and takes a few minutes. The user needs to log in to the PSC mobile application, select the license plate ordering service and enter the desired number and series. The region is determined automatically according to the place of registration of the applicant.
If the room is available, the user is asked to make a payment and select a convenient branch to receive a ready-made license plate. If the selected combination is already occupied, the system will notify you and prompt you to enter another option.
The functionality of the service is implemented using integration with the information systems of the Ministry of Internal Affairs of the Republic of Kazakhstan. This allows you to check the availability of the selected license plate in real time. When you enter a combination, the system automatically displays the status – "free" or "busy".
The launch of online ordering of the state registration number of a car is part of the work on digitalization of public services and is aimed at increasing their convenience, transparency and accessibility for citizens.
Digital breakthrough in public services: during the year, Kazakhstanis provided about 15 million services through self-service zones
By the end of 2025, residents of Kazakhstan are increasingly using the opportunity to independently receive public services in digital format, the Government for Citizens State Corporation reported. The analysis showed that in the self-service sector, the number of requests increased by more than 6.6 million over the year and reached about 14.8 million, while in 2024 this figure was about 8.2 million.
The city of Almaty is the leader in terms of the number of requests through self–service zones - more than 2.3 million services were received here during the year. This is followed by the Almaty region with over 1 million and the Turkestan region with about 1 million, respectively.
Five services have become the most in demand in the self-service sector: obtaining EDS, filing archival certificates, registering at the place of residence, issuing a certificate of non-criminal record, as well as certificates of the presence or absence of real estate.
"Everything we do is aimed at the convenience of citizens: everyone should have equal opportunities to access and choose the most comfortable way to receive services. For some, these are mobile applications, an e-government portal, or online platforms, while others prefer to receive payments through banking applications, and others through PSCs. Our priority is the convenience and comfort of service recipients," said Arman Kenzhegaliev, Chairman of the Management Board of the State Corporation.
It should be noted that in 2025, more than 13 million services were provided through PSC operators, while in 2024 there were over 15 million of them. The cities of Almaty, Astana and Shymkent remain the leaders in terms of the volume of public services provided through front offices.
According to the survey results, the level of satisfaction with the quality of public services in the country exceeds 95 percent.
Press release
A solemn event was held in Astana with the participation of directors of PSC branches and veterans of the system
A solemn event was held in Astana with the participation of directors of branches of Public Service Centers from all regions of the country. The event was dedicated to summarizing the work and recognizing the contribution of representatives of the public services system.
As part of the ceremony, the directors of the PSC branches were awarded with diplomas and medals for their high professionalism, effective management and significant contribution to the development of the service model of public services.
Veterans of the PSC, employees who stood at the origins of the formation and development of the system, were also awarded state and departmental awards. Their many years of hard work and contribution to the development of modern standards of public service were highly appreciated.The event has become an important platform for expressing respect and gratitude to all those who over the years have been contributing to improving the quality and accessibility of public services for the population.
A new service is available in the PSC application for issuing a power of attorney for receiving services in a special center
In order to develop the digitalization of public services and increase their accessibility for citizens, NAO State Corporation Government for Citizens has introduced a new digital service "Registration of Power of Attorney" in the PSC mobile application.
This service allows citizens to issue electronic powers of attorney to receive government services in specialized PSCs (obtaining ready-made documents, registering and de-registering a vehicle, replacing/duplicating a vehicle's registration certificate and license plate). The process is completely online and takes only a few minutes. An electronic digital signature is used for signing, which guarantees the legal force of the executed document and ensures the protection of personal data.
"The launch of this service is an important step in the development of the digital ecosystem of public services. It makes obtaining the necessary documents faster, safer and more convenient, as well as reduces the likelihood of fraudulent schemes and interference by third parties," said Arman Kenzhegaliev, Chairman of the Management Board of the Government for Citizens State Corporation.
The use of an electronic power of attorney eliminates the need to transfer documents to third parties and minimizes the risks of fraud. Direct interaction with government information systems ensures the reliability, relevance and automatic verification of data.
To use the service, you must log in to the PSC mobile application (available in the App Store and Google Play) using your IIN and phone number.
The cost of the service is 500 tenge for issuing one power of attorney.
The introduction of a digital service contributes to further improving the convenience and security of public services for citizens of the Republic of Kazakhstan.