The situation with appeals to the Department of trade and consumer protection of the Ministry of trade and integration of the Republic of Kazakhstan in Kostanay region for assistance in making a pre-trial protest against the return of funds for the purchase of massage napkins from residents of Kostanay region has become more frequent. From citizens ' appeals, a person approaching them on the street offers to pull an envelope with a winning lottery of various gifts, such as a vacuum cleaner, microwave irons, etc. To receive a gift, you are invited to cafes and restaurants in the city. In fashionable restaurants and cafes, "free" gifts are given, after which the massage nakid is additionally offered. At the presentation, the organizers of the charitable action, if there is no money, immediately apply for a loan through the application of the Caspian, Halyk Bank. In addition, a contract is concluded between the seller and the buyer. The loan is issued for different periods, depending on the credit history. As a result, the" free gifts " campaign will cost customers more than 1,000,000 (million) tenge. And only at home, according to the citizens who applied, they understand that they bought a massage nakidka for a price tens of times higher than the market value, signed a contract and took out a loan. If you find yourself in such a situation and, having concluded an agreement with the seller, you take a loan for the purchase of goods. In accordance with Article 14 of the law of the Republic of Kazakhstan" on protection of consumer rights", the buyer has the right to return the money within fourteen days from the date of sale of non-food goods. Accordingly, you need to write a pre-trial claim to the seller with a claim for a refund yourself or at the address: Kostanay, Al-Farabi Ave., 115/1, or e-otinish.kz contact the Department for legal assistance through. In turn, the seller is obliged to respond to the buyer's complaint within 10 calendar days. In addition, you will need to return the goods and gifts to the seller. In addition, send a written statement to the bank that the seller sells, using aggressive marketing, at a 100% premium, by spraying chemicals that contain hypnotic elements and cause euphoria. Because the bank keeps a list of those who belong to the category of unscrupulous sellers, and then closes bank accounts. It happens when the seller is not at the legal address specified in the contract, in which case you need to terminate the contract and go to court to return the money. The Department of trade and consumer protection of Kostanay region recommends not to participate in dubious events in order to avoid such situations.