In accordance with subparagraph 3 of paragraph 51 of the Rules for the Use of Electric Energy dated February 25, 2015 No. 143, the energy supply organization sends an application to the energy transmission (energy-producing) organization for termination (restriction) of the supply of electric energy, notifying the Consumer in writing by sending a notification by the methods specified in the acceptance of the contract (e-mail, fax, mail, short text message, multimedia message, by current messengers) within at least 5 (five) working days before the termination of the supply of electric energy to the Consumer (Consumer using electric energy for household needs for at least 30 (thirty) calendar days).
According to paragraph 12 of the Order of the Minister of Energy of the Republic of Kazakhstan dated October 23, 2017 No. 356 "On approval of Standard power supply contracts", the seller is obliged to notify the consumer at least 30 calendar days before the suspension of the supply of electric energy for non-payment or incomplete payment for electric energy in a way that allows confirming the fact of sending a notification to the consumer.
If the consumer has specified in the contract that he can receive notifications via SMS, then he must be notified by this type, if not, then the supplier is obliged to warn about the shutdown by transmitting a notification on paper. If the consumer has been disconnected from electric energy without warning, a resident of the region has the right to apply in writing to the electricity supplier, to the State Institution "Territorial Department of the Committee for Atomic and Energy Supervision and Control of the Ministry of Energy of the Republic of Kazakhstan in Kostanay region" located atKostanay, Gogol str. 75, 3rd floor, office 320, work phone 50-02-60.
Illegal disconnection from electricity is a violation of consumer rights and entails a fine, according to Article 172 Part 5 (illegal restriction and (or) disconnection of electric and (or) thermal energy) The Code of Administrative Offenses of the Republic of Kazhastan for officials, small businesses in the amount of 25, for medium–sized businesses – in the amount of 50, for large businesses - in the amount of 75 MCI.
Also, according to Article 19, part 1 of the Law of the Republic of Kazakhstan "On Electric Power Industry" No. 588 of July 9, 2004, consumers have the right to demand compensation from energy-producing, energy-transmitting and energy-supplying organizations for real damage (failure of household appliances) caused by under-delivery or supply of substandard electrical and thermal energy, in accordance with the terms of concluded contracts.