Operators 1414 will receive calls and give answers to questions of a consultative nature from 9.00 to 21.00. If the appeal is situational and requires a deeper dive, then it will be transmitted to the second and third lines, which will be handled by representatives of the Foundation and medical organizations.
At the same time, alternative communication channels of the Fund, such as the Qoldau 24/7 mobile application, the official fms website.kz or @SaqtandyrýBot in Telegram continue to work as before. Those who wish can send their questions there so as not to waste time waiting for the operator's response.
The Fund also recalled that you can also check your status in the health insurance system and get information about payments made on the egov e-government website.kz in the section "Healthcare" through the state service "Provision of information on participation in the compulsory social health insurance system as a consumer of medical services and on the amounts of deductions and (or) contributions listed".