In accordance with article 12 "appeals against decisions taken by results of consideration of the" Law of the Republic of Kazakhstan dated January 12, 2007 N 221 "About an order of consideration of physical and legal persons": a Complaint against the actions (inaction) of officials and decisions of the subject is fed a higher official or entity in the chain of command no later than three months from the time when the person or entity became aware of the action or decision by the relevant entity or official. The missed time limit for appeal is not a reason for the subject or official to refuse to consider the complaint. The reasons for missing the deadline are clarified when considering the complaint on the merits and may be one of the grounds for refusing to satisfy the complaint. In the absence of a higher official or entity, or if the applicant does not agree with the decision, the application is submitted directly to the court.
The procedure for filing and reviewing complaints about actions (inaction) of officials, as well as acts (decisions) of state bodies is established by the Law of the Republic of Kazakhstan "on administrative procedures".