Any citizen of Kazakhstan, with the presence of the Internet, can contact a consultant from abroad and get answers to their questions.
Citizens of Kazakhstan who are abroad can contact the operator of the single contact center 1414 online for free via an audio call. This was reported in the branch of the NJSC "Government for Citizens" in the Kostanay region.
“To call 1414 for free, a user needs to go to the egov.kz e-government portal, in the lower right corner, click on the“ Virtual Consultant ”widget. In the pop-up window, you need to click on the headphone icon and call. To contact the operator, you need a headset - a microphone and headphones. During a call, the operator can also send files of any format, but weighing no more than 20 megabytes. Contact Center 1414 works from 9:00 to 21:00 seven days a week, "said Dinara Zhakenova, head of the EKTs branch of the State Corporation" Government for Citizens "NJSC in the Kostanay region.