In accordance with clause 51 of the Rules for the Use of Electrical Energy dated February 25, 2015 No. 143, the energy supply organization sends a request to the energy transmission (energy producing) organization to stop (limit) the supply of electrical energy, having previously notified the Consumer in writing by sending a notification using the methods specified in the acceptance of the contract (by email, fax, postal mail, short text message, multimedia message, active messengers) no later than 5 (five) working days before the cessation of electrical energy supply to the Consumer (for a Consumer using electrical energy for household needs, no later than 30 (thirty) calendar days).
According to clause 12 of the Order of the Minister of Energy of the Republic of Kazakhstan dated October 23, 2017 No. 356 "On Approval of Standard Electricity Supply Contracts", the seller is obliged to notify the consumer no later than 30 calendar days before suspending the supply of electrical energy for non-payment or incomplete payment for electrical energy by a method that allows confirmation of the fact of sending the notification to the consumer.
If the consumer's contract states that they can receive notifications via SMS message, then they must be notified by this method; if not, then the supplier is obliged to warn about the disconnection by delivering a notification on paper. In case the consumer was disconnected from electrical energy without warning, a resident of the region has the right to file a written application to the electricity supplier, to the RSU "Territorial Department of the Committee for State Energy Supervision and Control of the Ministry of Energy of the Republic of Kazakhstan for the Kostanay Region" located at the address: Kostanay, Gogol Street 75, 3rd floor, office 320, work phone 50-02-60.
Illegal disconnection from electricity is a violation of consumer rights and entails a fine, according to Article 172 part 5 (illegal restriction and/or disconnection of electrical and/or thermal energy) of the Code of Administrative Offenses of the Republic of Kazakhstan, on officials, small business entities in the amount of 25, on medium business entities – in the amount of 50, on large business entities – in the amount of 75 Monthly Calculation Index (MCI).
Also, according to Article 19 part 1 of the Law of the Republic of Kazakhstan "On Electric Power Industry" No. 588 dated July 9, 2004, consumers have the right to demand from energy producing, energy transmission, and energy supply organizations compensation for actual damage (breakdown of household appliances) caused by under-supply or supply of poor-quality electrical and thermal energy, in accordance with the terms of the concluded contracts.