More than 30 million requests were received for 1,414 in 2023
Compared to 2022, the number of calls increased by almost 24%, which is more than 7 million calls. At the same time, last year, citizens were most often interested in questions regarding obtaining passports, identity cards, driver's licenses and the appointment of benefits for the birth and care of a child.
It should be noted that 1414 provides advisory assistance on public services, the eOtinish system, the activities of PSC, and legal issues. In addition, operators can answer questions from the social and labor sphere, on compulsory social health insurance and receiving medical care.
Also, last year, a robot was introduced on the line of the unified contact center, which provides popular government services and advisory support 24/7. He can independently provide such in-demand services as booking a queue at a PSC, checking the readiness of documents, issuing certificates from a psycho- and narcological dispensary. By the way, in 2023, the robot's help was used more than 5 million times.
Recall that in April 2021, the Unified Contact Center 1414 was transferred to the State Corporation. Offices are based in 7 cities of Kazakhstan, more than 500 operators work. It should also be noted that this year 1414 entered the top three finalists in the international competition "Crystal Headset", which was attended by 444 companies.