Volunteers came to the rescue. Every day they help employees of Kostanai public service centers in informing and advising citizens. Young people talk about how the public service centers of Kostanay now work, how to book a queue in them, or, for example, how to register in the mobile citizens database.
Public service centers of Kostanay work in a new format. Only “paper” services are provided or a package of documents is issued, the design of which passed through the e-government portal. At the same time, in order to contact the PSC, it is necessary to book a queue in advance. Services available in electronic format are no longer provided by city PSCs. You need to get them yourself.
“Based on the results of work in May, we summarized the statistics. The branch of the government-for-citizens goscopation provided 41 016 services. If we talk about the most popular, it is obtaining an EDS (11038), obtaining license plates for cars (6336), registering real estate (4489) and obtaining driver's licenses (3279). Of course, it’s worthwhile to understand that a lot of people came to change their passports and identity cards after opening PSCs (11,045 documents were issued in May), ”said Chingiz Ashirbekov, deputy director of the Government for Citizens Government Corporation branch in the Kostanai Region.
At the same time, Chingiz Ashirbekov notes that many Kostanay people, despite a lot of informational work, come to PSCs and ask: how to get one or another service, how to issue an electronic digital signature, or how to book a queue in a PSC. For this, people who counsel citizens directly on the street are allocated in public service centers of Kostanay. Volunteers came to the rescue. Activists of "Zhas Otan" and Green, students, joined the consultation of the population.
“We got acquainted with the work of public service centers after the resumption of work. It was noted that Kostanays are consulted not only by number 1414, but also come directly to the public services departments. So they decided to help. Passed training. We studied the top of the most private issues and problems, as well as algorithms for the provision of public services. Now volunteers advise citizens (you can recognize them by a special badge). You see, our volunteers are universal, we offer them different types of activities, they decide whether or not to participate. Children with legal and economic education, planning in the future for civil service, mainly responded to the help of the “Government for Citizens”, but there are those who take part in public monitoring and want to understand how the process is going on from the inside. Volunteering will just help them figure it out, and at the same time relieve the queue when receiving services, ”said Dinara Utebaeva, Chairperson of the Civil Alliance of Kostanai Oblast Green.