Report on the activities of the akimat of Amangeldy district on the provision of public services

According to the Register of public services approved by the decree of the Government of the Republic of Kazakhstan dated September 18, 2013 No. 983 (hereinafter – the Register), the akimat of Amangeldy district (hereinafter-the akimat) provides services for 79 public services.

At the same time, out of the total number of public services, 33 types are provided by the akimat, 12 public services are provided by the NAO "State Corporation "Government for citizens" (hereinafter – the state Corporation), 10 - by local Executive bodies.

Of the 79 public services assigned to the akimat, 26 types are provided in electronic form, 19 in electronic and paper form, and 10 in paper form.

The provision of 45 types of public services, or 81 % of the total number, is carried out through the e-government web portal.

Number of public services rendered total:

In 2018, the mayor's office provided 36966 public services (in electronic form-27912, in paper form-9054).

Regarding the work done to prevent violations in the provision of public services:

The Plan of control measures for compliance with the legislation of the Republic of Kazakhstan in the field of public services for 2018 approved by the order of the head of the akim's office dated December 20, 2017 No. 159 has been fully implemented.

Based on the recommendations of the Republican public Council for anti-corruption under the party "Nur Otan", unscheduled inspections were conducted in the bodies of the mayor's office.

In accordance with paragraph 12 of the plan for 2018, monitoring of the quality of public services provided by structural divisions and subordinate organizations was conducted to identify the facts of refusal on grounds not provided for by regulatory legal acts.

Thus, the total number of control measures was 29, which resulted in 184 recommendations for structural divisions and subordinate organizations to prevent violations in the provision of public services.

According to the results of control measures, 5 employees of the mayor's office were brought to disciplinary responsibility.

By order of the head of the akim's office dated December 19, 2018 No. 1598, the Plan of control measures for compliance with the legislation of the Republic of Kazakhstan in the field of public services for 2019 was approved.

The action Plan of the Ministry for the implementation of recommendations and instructions given on the results of the assessment of the effectiveness of the mayor's office for 2017 for the provision of public services approved on July 07, 2018 was implemented.

An action Plan is being implemented to implement recommendations to eliminate violations, causes and conditions that contribute to their Commission, identified as a result of a random inspection of the Agency for 2018 – 2019, agreed with the Chairman of the Agency and approved by the Minister of justice of the Republic of Kazakhstan.

As part of the internal state control over the quality of public services, the timing of public services is monitored on a daily basis through the service "IIS PSC".

In 2018, 5 employees of the justice authorities took advanced training courses in the provision of public services.

In order to ensure public awareness of the procedure for providing public services in 2018, the bodies of the mayor's office held explanatory events, covering the population of 12045 people.

In order to implement the recommendations of the data on the results of public monitoring of the quality of public services, the akimat authorities organized 44 explanatory events for employees of the state Corporation and the population.

Regarding the work done to improve the processes of providing public services:

Optimization of public services:

The functionality of the information system "registry office" has been improved in terms of issuing repeated certificates or certificates of civil registration, as well as in terms of forwarding applications to the registration authority at the location of the registration record.

As part of the implementation of the action Plan for the implementation of the project "Services without certificates", approved by the Deputy Prime Minister of the Republic of Kazakhstan A. K. Zhumagaliev on December 12, 2017, a mechanism for obtaining certificates of the presence (absence) of rights to real estate and registered rights (encumbrances) by third parties was implemented.

This process involves obtaining the electronic consent of the copyright holder to provide information about real estate to a third party via a mobile app mGov.kz.

It is possible to submit documents for state registration of legal entities, accounting registration of their branches and representative offices to the state Corporation on an extraterritorial basis, i.e. without reference to the location of the legal entity.

Work in this direction continues.