Electronic government of the Republic of Kazakhstan

E-government is a single mechanism for interaction between the state and citizens, as well as government agencies, with each other, ensuring their coherence through information technology. It is this mechanism that has made it possible to reduce queues in government agencies and to simplify or accelerate the receipt of certificates, certificates, permits, etc. In addition, this approach has eliminated the need for certain types of certificates and documents.

E-government projects include dozens of different information systems, registers, State databases, hundreds of applications and services.

These are information systems "E-Akimat", "E-Notariat", state databases "Individuals", "Legal Entities", "Real Estate Register", Unified System of Electronic Document Management of State Agencies, Integrated Information System "PSC", state database "E-Licensing", Internet portal of state agencies, gateway and payment gateway of Electronic Government and many others.

The idea of creating an electronic government in 2004 was announced by the First President of the Republic of Kazakhstan Nursultan Nazarbayev. During this time, four global stages of e-government formation and development have been passed.

The first stage is information. During this period, an e-government portal was launched. Information about government agencies, their work and services to the public appeared.  In addition, regulations for the provision of services and placement of legal and regulatory instruments were provided.

At this stage everyone could get the necessary information on the portal - the list of documents, the amount of state duty, contact information of the state body, which contributed to the reduction of the number of visits of the population.

The second stage, interactive, was marked by the launch of the e-services portal.

It is now possible to receive certificates from various institutions without leaving the house and send a request to any government agency.

The introduction of interactive services on the e-Government portal allowed saving time on the collection of documents by many times. 

Exactly at this stage departmental information systems, state databases, electronic licensing and the gateway of electronic government were introduced. 

The third stage of e-government development is transactional. At this stage, citizens were able to pay state duties and fees, fines and utilities. If before it was necessary to go to the bank to pay for the service, now the service could be received and paid for online.

At this stage, entrepreneurs were given the opportunity to conduct electronic public procurement, thus increasing the transparency and openness of competitions and tenders. 

The fourth stage of e-government is transformational.

This is the current stage of e-Government development.

Its main goal is to provide services to citizens as quickly as possible.

Interactive and transactional services are combined into integrated services.

Users have the opportunity to register a legal entity in 15 minutes, as well as register the birth of a child, while simultaneously resolving all related issues: apply for benefits and put the child on the waiting list for kindergarten.

Special attention on the e-government portal is paid to socially significant services, which is why all of them have been translated into electronic format.

During its existence, the electronic government of the Republic of Kazakhstan has overcome four stages of formation and development, was positively received and highly appreciated by the world community - this is evidenced by its high positions in international and national ratings, nominations in competitions. The degree of development of Kazakhstan's e-government is assessed as "emerging" and considered one of the most successful.

	The results of the international competition WSIS Project Prizes 2013, which took place in the framework of the World Summit on the Information Society Forum, were announced on 13 May 2013 in Geneva. The system of electronic licensing of Kazakhstan (www.elicense.kz) became the best project in the category "E-Business". In total more than 280 projects from 64 countries took part in the contest. The success story of the project was published on the official resource of the International Telecommunication Union.
	In July 2016, a report of the World Economic Forum (WEF) was published, according to which the Network Readiness Index of Kazakhstan is 39th out of 139 countries. Compared to 2012 and 55 positions in the rating, the country shows rapid growth in many respects and is the best among the CIS countries. The Network Readiness Index measures the level of information and communications technology (ICT) development in a country and consists of 54 indicators reflecting the contribution of ICT to the economy and the readiness of national economies to use these technologies. The insignificant promotion of Kazakhstan in 2013 was determined by the number of Internet users, number of mobile communication subscribers, tariffs for mobile telephony and so on.
	Every two years, the United Nations Department of Economic and Social Affairs conducts studies to assess the level of e-government development in the world (192 countries). In 2012, the electronic government of the Republic of Kazakhstan took 38th place in this ranking. At the same time, the index of online services grew by 10 positions, while the telecommunications infrastructure - by 14 positions. According to the e-participation index, which determines the ability of citizens to communicate with the government, Kazakhstan took 2nd place, sharing it with Singapore.
	There are also Kazakhstani awards in the e-government achievements piggy bank. At the end of 2012, at the 10th anniversary ceremony of the National Internet Award.kz-2012, e-government portal took first place in the nomination "Authorities and Municipalities" and was recognized as the best among bilingual sites. Attention was drawn to the project by the redesign of the e-government portal that took place in October, which resulted in changes not only in the visual design, but also in the structure of materials, the logic of placement.
	Every two years, the United Nations Department of Economic and Social Affairs conducts studies to assess the level of e-government development in the world (190 countries). In 2016, the e-government of the Republic of Kazakhstan took 33rd place in this ranking. At the same time, the telecommunication infrastructure index rose by 1 position.
	At the annual The World Government Summit held in Dubai, Egov's mobile app was awarded the First World Govtechineers Race-2017 award as the best and most advanced mobile government app.
	According to the results of the international competition of the World Summit on the Information Society WSIS Prizes-2017, three projects from the Republic of Kazakhstan were recognized as champions - E-government, Open Government, Single Contact Center 1414.
	At the annual events for businesses and enterprises in Eurasia "Choice of the Year 2018". JSC "National Information Technologies" became a laureate in a special award of the organizing committee - "For achievements in the field of innovation, modernization and development".

 

Kazakhstan's e-government achievements from 2005 to 2018

UN World Ranking	2018	2016	2014	2012	2010	2008	2005
E-Government Development Index (EGDI)	39	33	28	38	46	81	65
E-Participation Index (EPI)	42	67	22	2	18	98	31

 

World Economic Forum (WEF) Ranking	2016	2015	2014	2013	2012	2011	2010	2005
Network Readiness Index	39	40	38	43	55	67	68	-
Readiness sub-index	39	35	31	62	52	56	74	-
Usage sub-index	44	40	38	54	65	56	54	-