In the process of modernization of the public services sector, a transition was made to a new format of relations between the service provider and the service recipient, which was based on the principles of customer orientation.
Civil servants should strive to meet the highest standards of service, provide services professionally, use an individual approach to each service recipient. It is important for us that every citizen feels safe and confident.
Therefore, the following requirements should be met:
- strive to achieve the highest standards of efficiency;
- be able to recognize the need for new knowledge and skills, and be able to apply them effectively in practice;
- adhere to high ethical standards;
- to ensure a high level of public satisfaction with the quality of public services.
Civil servants should remember that assessing the quality of the public service provided, a citizen evaluates the quality of the work of the state body as a whole.
Ethics Commissioner
DGD for the Zhetisu region
Nurgozhaev D.B.