The Zhetisu Regional Department of State Revenue (including its territorial divisions) provided 894,130 services during the first 6 months of 2026, of which 893,812, or 99.96%, were provided electronically (including via the “e-Government” web portal — 6,537, and the “E-Licensing” State Database — 964 services), on paper—303, or 0.04%, and through the State Corporation—15.
In June 2026, the Department provided 146,710 services, of which 146,678 (99.98%) were provided electronically (including 753 via the “e-Government” web portal, and the “E-Licensing” State Database—189 services), on paper—30, or 0.02%, and through the State Corporation—2.
During the reporting period (June 2026), the following services were recognized as having been requested electronically:
- “Acceptance of tax returns” – 8,530, or 6%;
- “Acceptance of transit declarations” – 111,343, or 76%
Number of justified refusals to provide government services electronically – 2,189.
No violations of service delivery deadlines were identified in the provision of government services during the reporting period.
In June 2026, 2,171 outreach activities were conducted, including articles, media and social media posts, live broadcasts, radio announcements, television appearances, and more.
In June, the Department, in accordance with the Plan of Control Measures for the First Half of 2026 (Department Order No. P-630 dated December 29, 2026), Orders of the Department Head No. K-128 dated June 3, 2026, and No. P-344 dated May 14, 2026, as well as in accordance with paragraph 13, 41 of the Rules for State Control over the Quality of Public Services, approved by Order No. 78 of the Chairman of the Agency of the Republic of Kazakhstan for Civil Service and Anti-Corruption dated December 8, 2016, a scheduled inspection was conducted at the State Revenue Offices in the Aksu, Alakol, and Sarkhan districts, as well as at the customs posts in Taldykorgan, “Alakol,” and “Temirzhol,” regarding the provision of public services specified in the Register of Public Services, covering 35 undercover customs public services, as well as using the “Mystery Shopper” method.