The Zhetisu Regional Department of Public Revenue (including its territorial divisions) provided 606,519 services during the first four months of 2026, of which 606,277, or 99.96%, were provided electronically (including via the “e-Government” web portal - 5,137, and the “E-Licensing” State Database - 625 services), on paper – 229, or 0.04%, and through the State Corporation – 13.
In April 2026, the Department provided 146,413 services, of which 146,363 (99.97%) were provided electronically (including 1,021 via the “e-government” web portal, and 188 via the “E-Licensing” State Database), on paper—50 or 0.03%, and via the State Corporation—0.
During the reporting period (April 2026), the following services were recognized as in demand in electronic form:
- “Acceptance of tax returns” – 22,723 or 15.5%;
- “Acceptance of transit declarations” – 97,164 or 66.4%
The number of justified refusals to provide public services electronically was 1,169.
No violations of service delivery deadlines were identified during the reporting period.
In April 2026, 3,284 informational events were held, including articles, media and social media posts, live broadcasts, radio announcements, television appearances, and others. At the same time, in April, two complaints were received via the “e-Ötiniş” information system regarding the public service “Application of the Out-of-Court Bankruptcy Procedure,” concerning the refusal to apply the out-of-court bankruptcy procedure.