The Zhetisu Regional Department of Public Revenue (including its territorial divisions) provided a total of 1,712,569 services in 2025, of which 1,710,025, or 99.9%, were provided electronically (including 7,994 via the “e-government” web portal, and the “E-Licensing” State Database—1,259 services), on paper—2,514, or 0.1%, and through the State Corporation—30.
At the same time, in December 2025, the total number of services provided was 134,725, of which 134,592 (99.9%) were provided electronically (in addition, within the region, 332 services were provided via the “Electronic Government” web portal, the “E-Licensing” State Information System—98 services), on paper—131 or 0.1%, and through the State Corporation—2.
During the reporting period (December 2025), the following services were recognized as in demand:
- “Acceptance of Tax Returns” - 9,695 or 7.2%;
- “Acceptance of transit declarations” – 96,626 or 71.8%;
The number of justified refusals to provide public services electronically was 2,242, of which 2,241 were electronic and 1 was on paper.
No violations regarding service delivery deadlines were identified during the reporting period. In December, 2,199 outreach activities were conducted, including articles, media and social media posts, live broadcasts, radio announcements, television appearances, and other initiatives.
In December, the Department, in accordance with the Plan of Control Measures for the Second Half of 2025 (Department Order No. P-303 dated June 11, 2025), orders of the Department Head dated December 1, 2025, No. P-428, No. P-582, as well as in accordance with paragraph 13, 41 of the Rules for State Control over the Quality of Public Services, approved by Order No. 78 of the Chairman of the Agency of the Republic of Kazakhstan for Civil Service and Anti-Corruption dated December 8, 2016, a scheduled inspection was conducted at the State Revenue Offices in the Eskeldin District, the cities of Taldykorgan, Tekeli, the Tariff Regulation Office, and the Customs Administration Office of the Department for the Provision of Public Services, as provided for by the Public Services Register, covering 35 covert public services, as well as using the “Mystery Shopper” method.