The Department of State Revenue for the Zhetisu Region (including territorial divisions) provided 1,577,694 services over the first 11 months of 2025, of which 1,575,283 (99.8%) were provided electronically, (including 7,515 via the “e-government” web portal and 1,161 via the “E-Licensing” database), 2,383 on paper (0.2%), and 28 through the State Corporation.
In November 2025, the Department provided 146,010 services, of which 145,815 (99.9%) were provided electronically (including 308 via the “e-government” web portal, the “E-Licensing” State Information System—67 services), on paper—195 or 0.1%, and through the State Corporation—0.
During the reporting period (November 2025), the following services were recognized as requested electronically:
- “Acceptance of tax returns” – 17,468 or 12%;
- “Acceptance of transit declarations” – 101,549 or 69.5%
Number of justified refusals to provide public services – 1,994.
No violations of service delivery deadlines were identified during the provision of public services for the reporting period.
In November 2025, 5,711 informational activities were conducted, including articles, publications in the media and on social media, live broadcasts, radio announcements, television appearances, and others.