The Department of State Revenue for the Zhetisu Region (including territorial divisions) provided 1,431,684 services over the first 10 months of 2025, of which 1,429,468 (99.8%) were provided electronically, (including 7,207 via the “e-government” web portal and 1,094 via the “E-Licensing” database), 2,188 (0.2%) on paper, and 28 via the State Corporation.
In October 2025, the Department provided 132,164 services, of which 131,970 (99.9%) were provided electronically (including 376 via the “e-government” web portal, the “E-Licensing” State Database – 59 services), on paper – 194 or 0.1%, and through the State Corporation – 0.
During the reporting period (October 2025), the following services were recognized as being requested electronically:
- “Acceptance of tax returns” – 15,345, or 11.6%;
- “Acceptance of transit declarations” – 91,620, or 69.4%
The number of justified refusals to provide public services was 1,813, of which 1,811 were in electronic form and 2 were in paper form.
No violations of service delivery deadlines were identified during the reporting period.
In October 2025, 5,711 informational events were held, including articles, publications in the media and on social media, live broadcasts, radio announcements, television appearances, and others.